CareFirst Careers

HR Service Specialist I

Resp & Qualifications

Responsible for responding to general associate inquiries about human resources programs, procedures, and policies. Serves as the initial point of contact for HR inquiries for the workforce. (Tier 1 support). Assist functional teams daily to ensure all customer requests are handled in a timely and confidential manner.


  •  Responds to general intake inquiries from employees and manages the process necessary to bring to resolution in a timely manner.

  •  Maintains information systems and processes necessary paperwork. i.e. severance, telework etc.

  •  Maintains and keeps updated support documentation used by HR/Shared Services/Employees ensuring relevance and current content.

  •  Reviews and gathers feedback continuously on how to improve HR processes, sharing with HR Shared services team members.

  •  Maintains in-depth knowledge of company-specific policies and practices.

  • Acts as a liaison with functional areas with HR; ensuring understanding of processes.


Education Level: High School Diploma


  • Human Resources\PHR or SHRM-CP


  • 3 years years of related experience.
  • Customer service experience, hr onboarding experience, or experience as an hr technician/analyst/generalist.

Preferred Qualifications:

  • 1-3 years HR Knowledge

Knowledge, Skills and Abilities (KSAs)

  • Ability to work as part of a collaborative team and independently.
  • Knowledge of multiple human resource disciplines including compensation, benefits, employee relations, immigration, performance management, federal and state employment laws.
  • Strong customer service skills.
  • Strong acumen with systems, data, and reporting.
  • Proficiency with Microsoft Office Suite.
  • Excellent communication skills (both verbal and written).
  • Fast- pace environment with changing priorities, ability to face ambiguity and rapid change.
  • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.



Department: Shared Services

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship


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