Cyber Security Operations Associate Analyst (Hybrid)

Resp & Qualifications

PURPOSE:
Performs Cyber Security Operational duties to ensure the appropriate ongoing operations of systems, processes, and policies within the Cyber Security Team.  This includes functions such as monitoring, upgrading, day-to-day maintenance, operational changes, etc. in support of projects/initiatives/operations to ensure the effective and efficient operations of the systems, processes, and controls.

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This is a SECURITY ENGINEERING SUPPORT position and will support TIER ONE and TIER TWO operations while working with and maintaining the network firewalls, load balancers, and other security devices under the direction of the Network Security Engineering Development team in the Security Engineering division. Customer Service and End-User support as its primary task, and support of Network Engineers as a secondary task.  

CANDIDATES MUST HAVE A NETWORKING BACKGROUND AND KNOWLEDGE OF ROUTERS, SWITCHES, THE OSI MODEL, SUBNETTING AND NETWORK DESIGN PARAMETERS.  PALO ALTO HARWARE IS PREFERRED, OTHER FIREWALL EXPERIENCE MAY BE CONSIDERED.
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ESSENTIAL FUNCTIONS:

• Remain up to date on Cyber Security trends and emergent threats as well as the technologies/processes/procedures/controls assigned.
• Ensure the ongoing efficient and effective operations of the assigned systems, processes, and procedures to fully meet the control objectives.  Identify control and operational improvements
• Assist projects, initiatives, and other incidents and/or requests.  General understanding of ITIL processes/practices and how they apply to the role.
• General understanding of Security Control Frameworks, regulatory requirements, and contractual requirements as they relate to assigned areas of responsibilities.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Computer Science, Cyber Security, Information Technology or related field OR in lieu of a bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications:
Certified Ethical Hacker (CEH)  Upon Hire Preferred.
CompTIA Security+ Certification Upon Hire Preferred.

Knowledge, Skills, and Abilities (KSAs)

• Ability to explain technical information to technical and nontechnical personnel.
• Ability to work calmly under pressure and threat activity.
• Ability to effectively influence and modify the opinions, plans, or behaviors of others.
• Knowledge of network architecture and firewall security.
• Understanding of business needs and commitment to delivering high-quality, prompt, and efficient service.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department:Security Engineering Support

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

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