CareFirst Careers

Cyber Security Operations Associate Analyst (Hybrid)

Resp & Qualifications

Performs Cyber Security Operational duties to ensure the appropriate ongoing operations of systems, processes, and policies within the Cyber Security Team. This includes functions such as monitoring, upgrading, day-to-day maintenance, operational changes, etc. in support of projects/initiatives/operations to ensure the effective and efficient operations of the systems, processes, and controls.


  • Remain up to date on Cyber Security trends and emergent threats as well as the technologies/processes/procedures/controls assigned.

  • Ensure the ongoing efficient and effective operations of the assigned systems, processes, and procedures to fully meet the control objectives.  Identify control and operational improvements

  • Assist projects, initiatives, and other incidents and/or requests.  General understanding of ITIL processes/practices and how they apply to the role.

  • General understanding of Security Control Frameworks, regulatory requirements, and contractual requirements as they relate to assigned areas of responsibilities.


Education Level: Bachelor's Degree in Computer Science, Cyber Security, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications:

  • Experience with creating, modifying, deleting, and managing Palo Alto firewall rules.
  • Experience applying patches and upgrades to Palo Alto firewalls or F5 Load Balancers.
  • Experience trouble-shooting network performance issues and firewall blocks.
  • Experience managing IP addresses and subnets.
  • Experience with any Firewall automation tools, especially XSOAR.
  • It is a plus to have experience with any of these other security tools: CrowdStrike, ForeScout, ProofPoint, Axway SFT & Sentinel, Gigamon, ExtraHop, and InfoBlox DNS..
  • It is a plus to have experience with cloud services from AWS and Azure.
  • 2 to 4 years experience working in Cyber Security Operations.

Knowledge, Skills and Abilities (KSAs)

  • Ability to explain technical information to technical and nontechnical personnel.
  • Ability to work calmly under pressure and threat activity.
  • Ability to effectively influence and modify the opinions, plans, or behaviors of others.
  • Knowledge of network architecture and firewall security.
  • Understanding of business needs and commitment to delivering high-quality, prompt, and efficient service.


  • Certified Ethical Hacker (CEH)  Upon Hire Preferred.
  • CompTIA Security+ Certification  Upon Hire Preferred.


Department:Security Engineering Support

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.


Not finding the right job?
Stay informed about future openings by joining one of our Talent Networks!

Learn more about Information Technology