CareFirst Careers

Lead Software QA/Test Analyst (Remote)

Resp & Qualifications

Responsible for developing, modifying, and executing software test plans, test scenarios, Defines and solves for test data needs, develops automated scripts and programs for testing in order to ensure the outgoing software and technical products meet and exceed quality standards. Develop and execute software tests to identify software problems and their root causes.  Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software engineers and product owners. Participates in the review of software design.  Understands software architecture and quality risks and leads test strategy development.  Document software and application defects using a bug tracking system and report defects to software engineers and product owners.  Participates in the review of requirements and software design.  Understand Software Development Life Cycle (SDLC) and can lead test strategy development.  The analyst should have knowledge of Sales Force, V12 application, PCMH, Portico and various other provider applications.  We are looking for an experienced professional to work remotely from within the greater Baltimore metropolitan area. The incumbent will be expected to come into a CareFirst location periodically for meetings, training and/or other business-related activities.


  • Lead team of testers in support of multiple projects/corporate initiatives to provide test planning and test execution activities. Directly responsible for analyzing the complex requirements, operational problems, specifications and change requests. Produce test plans and test cases to determine presence and scope of potential code defects. Monitor accurate and thorough test cases, scripts and data with pre-determined results within specified scheduled dates. Perform test execution of all assigned test cases. Research and provide technical support on operational/test system defects and propose solutions.

  • Lead and manage project defect management meetings and triage the issues/defects found during the test execution. Acts as a liaison with internal and external customers to research, analyze and propose solutions to the most complex technical, operational and test scenarios. Communicate the project and testing status to management. Provide and document issues and risks associated with the testing effort to the project stakeholders and leadership.

  • Guide and mentor team of testers in support of the projects and day-to-day to testing effort. This is also includes supporting and working with associates, contractors and other third-party resources.

  • Champion and assist in the mission and objectives to follow the best practices and processes set forth by leadership.

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.


Education Level: Bachelor's Degree in Information Technology, Engineering or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 8 years Software design, development, testing and software requirement management

Knowledge, Skills and Abilities (KSAs)

  • Knowledge and understanding of software development life cycle (SDLC).
  • Knowledge of software test requirements and protocols.
  • Excellent communication skills both written and verbal.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Experience with hardware/software/database technologies and network systems.
  • Experience as software developer.
  • Experience with databases and query languages.
  • Experience with Microsoft Office products or equivalent.
  • Attention to detail.


Department:Business & Project Support

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.


Not finding the right job?
Stay informed about future openings by joining one of our Talent Networks!

Learn more about Business Operations