Resp & Qualifications
The Customer Experience Strategist is responsible for planning, facilitating and executing human-centered design processes across multiple projects. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences for our Medicare Advantage and Medicaid member populations.
Education: Bachelor's Degree in Marketing, Business, Design Strategy or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 8 years progressive product management, marketing strategy, design strategy or marketing project management experience
Preferred Qualifications: Experience in the Medicare Advantage and/or Medicaid space
Knowledge, Skills and Abilities (KSAs):
Executive presence: can quickly establish credibility with and influence Leadership level teams.
Experience leading multi-disciplinary teams through the entirety of the human-centered design process
Excellent oral, written and presentation skills with ability to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management
Demonstrated ability to think strategically about issues impacting an entire portfolio or business unit
Strong knowledge of primary research approaches including quantitative and qualitative market research
Proven ability to think critically as well as creatively while managing internal customers, complex projects and driving business requirements and customer expectations
Excellent Microsoft and/or Adobe Suite skills
Salary Range: $91,080 - $180,895
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
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