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Resp & Qualifications
PRINCIPAL ACCOUNTABILITIES: Under the general supervision of a Director the manager’s accountabilities include, but are not limited to, the following:
Manages staffing requirements within the team to ensure that each is consistent and adequate to meet the division’s strategic objectives. Ensures primary and backup support resources are identified, trained, and in place for the current production applications. Ensures that all production application processing executes effectively in order to meet the day-to-day needs of the business on a 24x7 basis. Plans, coordinates, and supervises activities related to maintaining, supporting, and enhancing production-mode applications that utilize a broad range of technologies and platforms. Provide governance over development projects that will introduce new or modified applications to the production environment to ensure the application is “production ready” and adequately transitioned. Ensures the successful completion of corporate projects by monitoring the projects, and managing competing priorities to support the corporate systems’ objectives on time, within budget.
Evaluates performance of each team member, generates development plans and sets goals within the context of the corporate policy. Must also motivate, coach, counsel and develop team members within the context of the corporate policies and manages the team’s budget. Ensures that staff has appropriate tools and training.
Communicates with Directors and other Corporate management to plan and implement Division Strategic Objectives. The manager also communicates with other IT and client personnel as well as vendors, consultants, auditors, other Blue Cross and Blue Shield Plans, Blue Cross Blue Shield Association (BCBSA), the FEP Director’s Office (FEPDO), and the Office of Personnel Management (OPM) to coordinate and implement system projects and enhancements. Attend management sessions to ensure that the team’s operation and long-range goals are coordinated within the larger framework of department, divisional and corporate initiatives. Establishes and enforces service levels agreements (SLAs) in consultation with end users to establish problem resolution expectations and timeframes. Oversees the activities of outside contractors engaged in application support and/or development activities.
Establishes and enforces continuous process improvement practices through the use of concepts such as Knowledge Management, Root-Cause-Analysis, and performance metrics. Researches technical, business and theoretical developments in the field to ensure that customers are receiving the most effective support to meet their business objectives.
Manages technology vendor relationships to ensure adherence to contractual SLAs. Ensures all work supported by vendor is prioritized and completed efficiently and within budget. Responsible for engaging with management of technology vendors to address challenges, and escalation issues.
This position is also subject to being "on call" for emergency situations requiring immediate resolution.
SUPERVISORY RESPONSIBILITY: Responsible for exempt staff of IT personnel and IT support staff, including but not limited to Business Analysts, Testers and Project Managers.
Required: This position requires a bachelor’s degree with a minimum of 7 years’ experience in Vendor Management System (VMS) administration/implementation/solution design, IT business/systems background, OR equivalent work experience. At least 2 years of managerial experience, including proven expertise in scope management and multi-team leadership. Experience in supporting a broad range of technologies and application platforms. Experience in full life cycle project management (both Agile and Waterfall) and leadership. Proven ability to budget, organize and manage teams. Assist with project management on multiple projects. Must be able to teach, develop, and motivate associates.
The key core technologies and the associated technical skills are preferred and listed below.
Beeline Vendor Management System (VMS) or similar cloud based VMS tools
Axway (or similar file exchange technologies)
Security Provisioning Systems
Web Service Integrations
File Transmission Protocol (sFTP)
Abilities/Skills: Prior experience with technologies or systems related to the department’s core activities such as Beeline, Fieldglass, IQ Navigator or other Vendor Management System. Must have extensive experiences with specific functionaries such as business/systems analysis, software design, software testing and training. Must have excellent written and verbal communication, interpersonal and analytical, and problem-solving skills. Experience with creating analytical data models. Must have the ability to negotiate and manage customer relationships and expectations. Experience Managing large-scale systems implementation projects, preferably in all phases of the systems development life cycle. Experience in collaborative team leadership. Proven experience in managing software vendor relationships. Understanding of environment control and system governance.
Preferred: Broad knowledge of CareFirst organization and operations. Extensive Personal Computer (PC) skills including Microsoft Office software such as Word, EXCEL, MS Project and PowerPoint are preferred. Prior experience managing Vendor Management Systems such as Beeline, Fieldglass, IQ Navigator or other cloud based Human Capital tools.
Department: External Labor Management
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before: 6/28/2018
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. The functions of this position may also require physical activity such as bending, stooping and kneeling, as well as lifting equipment of weights up to 50 lbs. Travel between all CareFirst locations may be required.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship