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Lead Desktop Virtual Engineer

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Resp & Qualifications

Under the direction of the Desktop Services Manager, the incumbent is accountable for, but not limited to the following:

Install, configure, and manage VMware vSphere environment including vCenter, Security Server, Connection Server, AppVolume Server, Composer, hypervisor on new hosts, virtual machines, datastore creation and maintenance. Assist with design architecture, development, and future state.

Incident and Task management and analysis for problem identification and remediation to provide the best user experience.

Plan, configure, test and deliver virtualized applications

Provide advance troubleshooting support and problem resolution of the entire Virtualization Infrastructure. Diagnose problems; storage, server, virtualization, service delivery using various resources. 

Follow policies and procedures for Change and Incident Management.

Patch and application update management and deployment

Develop, automate, and implement operation best practices for the virtualization environment. Maintain documentation.


  • Virtualization certification (i.e. VMWare certifications: VCA, VCP, VCAP, VCIX, VCDX)
  • COMPTIA Security +
  • 5+ years’ extensive administrative experience in VMware virtual infrastructure.
  • 5+ years’ hands-on experience deploying VMware vSphere, Horizon View, vCenter, vCorps, etc. in an enterprise environment.
  • 5+ years’ in-depth knowledge of diagnosing and resolving vSphere performance issues.
  • 5+ years’ experience working with storage systems including SAN (FC FCoE), NAS (CIFS and NFS), PURE, EMC and NetApp.
  • 5+ years’ experience working with windows technologies and design (Domain Controllers, IIS, & clustering).
  • Working knowledge of Dell EMC VXRail
  • Working knowledge of Microsoft, UNIX, Linux server experience.
  • Exhibit strong organizational, analytical, multi-tasking, and prioritizing skills.
  • Strong communications and collaboration skills.
  • After Hours, On-Call support required.

The VMware Solutions will report to the Desktop Services Manager. This is a lead technical hands-on position focused on delivering advanced IT enterprise cross platform client delivery capabilities in the following areas:

  • Incumbent must possess excellent interpersonal skills and communication skills (both verbal and written), Ability to multi task.
  • Provide Executive, Development, Engineering and QA client solutions.  Anticipate Executive requirements and take proactive action in preparation.
  • Organization and time management skills, and very good analytical skills.
  • Experience in and understanding of an Information Technology environment is necessary.
  • Troubleshooting and prioritization skills are very important ability to think outside the box.
  • Threat management and remediation
  • Software distribution and packaging with AppVolumes and ThinApp
  • Thin Client and Remote Agent Support using associated tools
  • Change and release management using Teamtrack
  • Client performance, monitoring and benchmarking
  • Ability to produce detailed, accurate technical documentation, and project management.
  • Technical leader, lead project management experience
  • Self-motivated and adaptable to change.
  • Ability to adapt quickly to fast and changing IT environment
  • Ability to multitask.

This position is subject to a Level 6C security requirement which includes but is not limited to, information confidentiality, HIPPA, Sarbanes  Oxley and code of conduct policies.



Department: Desktop Services

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 10/3/2017

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US


Must be eligible to work in the U.S. without Sponsorship

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