CareFirst Careers

Senior Technical Project Manager, Federal Employee Program

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Resp & Qualifications


1. SDLC Project Management:
Manages system development lifecycle activities for FEPOC technology product teams, develops detailed task level SDLC plans and directs technology product teams through all phases of the system development life-cycle. Manages SDLC activities for all SOWs and projects that impact a specific FEPOC technology product.

Determines project and product goals and priorities, as related to the FEPOC technology product they support, with management, program manager and/or project sponsors.

Supports requirements of the program manager to provide necessary information and support for successful program delivery.

Creates all detailed SDLC planning documentation for a given FEPOC technology product team and follows all FEP defined SDLC and Project Management Life-Cycle (PMLC) processes.

Manages and communicates a clear vision of the projects objectives as they relate to the technology product they support, and motivate the cross functional product team to achieve them; create an environment that enables peak performance by the entire matriced team.

Establish and publish clear priorities among project activities.  Manages SDLC tasks and deliverables to meet project milestones on time and within budget.

Manages technology product teams comprised of business analysts, application architects, software engineers, and test engineers to deliver product enhancements and new products in accordance with the FEP SOWs and programs. Coordinates with the FEP program manager and upper level management to ensure the actions are consistent with the approved integrated project plan.

Prepares, implements, refines, and manages the SDLC project plan. 
Identifies standards or requirements for change management. Participates in change control (for example, reviewing configuration change requests). 

Develops or implements information systems security requirements and plans; and ensures appropriate product-related training and documentation are developed and made available to customers.

Works with business leads to define and manage operational readiness.

Works with project tools and reports project status and executive reports as defined by the project plan.

Develops project schedules with the appropriate Work Break Down Structure and identifies the critical path of the project.
Oversees the requirements, design, construction, testing, and implementation of technical and functional specifications for a given technology product in accordance with the approved integrated project plan.

Identifies customers’ information systems requirements, participates in requirements specification documentation development, review and sign off.

Evaluates, monitors, or ensures compliance with laws, regulations, policies, standards or procedures associated with all aspects of project.

Negotiates Statement of Work/Scope of Services for FEPOC technology products and services.  

2. Project Monitoring and Control/Risk Management:

Analyze risks, establish contingency plans and identify trigger events and responsibility for initiating mitigating action. Gather stakeholder input, rank the top projects risks in terms of total impact.

Direct project controller in tracking and reporting on progress to plan, cost and schedule reporting and change control.

Manage change to preserve business plan commitments; initiate review if projects must change.

Communicate risks to program managers, stakeholders and business sponsors, escalate issues and risks for mitigation.

Facilitate regularly scheduled project meetings for the project team, workgroup, executive steering committee, risk planning and change control.

Provide Executive updates and reports to enable FEP Executives to make informed and strategic decisions on project portfolio.

Program Management:
Defines and executes the overall approach and strategy for delivering small to medium technology delivery programs. Manages the full project management life cycle and software development life cycle for the implementation of small to medium scale technology delivery initiatives across FEPOC technology products and services.

3. Budget Management:
Manages the Project Budget with overall budget accountability for up to $5 million per year. 

Collaborates with the finance department and various functional managers to ensure project budgets are properly estimated and controlled; provides overall financial recommendations, and develop controls and measurements to monitor progress. 

Provides Finance with monthly accruals and forecasts by the due date established by Finance using the tools developed by Finance. 

Maintains current statements of work for all contractors; track and approve contractor invoices in a timely manner.

Provides regular updates to project sponsor and stakeholders on the status of the budget.

Documents reasons for budget excess or shortfall.

Manages project budgets for both expense and capital against the original project budget.

Creates Executive Summaries for all contractor resources required to complete a project

Assists in skills development and training assessments for the Project Manager staff. Provides input on performance feedback for Project Manager staff.
Manages resource assignment and tracking to the project plan and project schedule in coordination with the line of FEP program managers, business owners, and customers.

Negotiate the performance of activities with team members and their managers in a matrix environment.

Coach to clarify assignments and deliverables; mentor others in SDLC project management practices; review quality of work and manage the integration of team members work.

This position is subject to Level 6C security requirements.

SUPERVISORY RESPONSIBILITY: Leads a team of 8-20 team members, utilizing a matrix management system. 


Required: This position requires a four-year degree in CIS/MIS or equivalent experience of 5-7 years of related SDLC project management experience in a large scale, cross functional, multi-system environment. This will be built on a track record of implementing business solutions in core critical technologies in use at the FEPOC in roles from developer through technical lead(Lead Software Engineer or equivalent).

Minimum Requirements:

  • Knowledge of and experience with managing disaster recovery environment/configuration projects or other data center operations projects
  • 10+ years of IT experience working to support and enhance infrastructure and disaster recovery capabilities within an organization.
  • Prior experience as Sr. PM for multiple infrastructure projects that include both internal, external, and vendor resources.
  • Ideal candidate will have a good understanding of data warehouses running in AIX/ DB2 UDB environments with Cognos as the BI reporting tool.
  • Knowledge of and experience with managing infrastructure related projects including installation of hardware and software solutions (for mainframe, distributed servers, storage, middleware, networking).
  • Knowledge of backup and recovery methodologies, business continuity concepts
  • Experience in managing extensive client interaction and schedule client meetings on a weekly basis for infrastructure projects.
  • Experience with creation of required Plan of Action (POAs) for all major environment implementations that include detailed steps and activities with identified ownership and execution timing.
  • Experience in working with internal and external managers to coordinate joint management oversight execution of all technical/infrastructure changes.
  • Experience with identifying internal and external resources required for each infrastructure implementation upgrade or client release requiring FEPOC support and manage the execution of the POA.
  • Experience in managing project budgets with monthly variance reporting that includes a Project Sponsor review cycle.
  • Experience with ensuring appropriate project communication is occurring on an on-going basis with internal and external stakeholders.
  • Interfaces/ Coordinates support tasks required from various technical support teams and external vendors as required.
  • Experience with creation and management of the core project artifacts (weekly status reports, project schedule, project initiation document, and project plan document).
  • Seeks out opportunities on a continuous basis to enhance the customer relationship as they arise.
  • An understanding or experience with Service Level Measurements with contractual obligations and how they are applied to infrastructure projects is a plus
  • Prior Health insurance industry exposure
  • PMI Project Management Professional (PMP®) certification a plus.
  • Prior experience with initiating, tracking and when required working with FEPOC and CareFirst Procurement teams on infrastructure related procurements with external vendors a plus.
  • Excellent knowledge of MS Office tool set – MS Word, MS Excel, MS Project and MS Visio.
  • Strong communication skills
  • Ability to work independently
  • Ability to work under pressure
  • Ability to provide structure in an unstructured and rapidly changing environment
  • Highly motivated
  • Positive attitude


  • Experience managing and delivering SDLC projects integrating leading-edge technologies and older legacy technologies. 
  • In-depth of knowledge of system development methodologies; understanding of technologies employed at FEPOC; experience managing cross functional teams in a matrix environment.
  • Demonstrated ability to manage multiple competing priorities across all phases of the system development life-cycle (SDLC) for multiple projects within the constraints of the product scope, resources, time, and budget.
  • Ability to lead dynamic, energized, and highly creative multidiscipline high-performance work teams in learning and applying new skills/techniques to respond to business needs.
  • Leadership skills including:  coaching, organizing, integrating, directing, controlling and motivating.
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs.
  • Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment. 
  • Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.  Must be able to influence and partner with Functional Managers to achieve not only wins for own objectives and deliverables but also those of the broad organization.
  • Exceptional project management skills, effectively allocating resources and managing small to moderate projects in a cross-functional environment, work flow balancing, activity scheduling, problem resolution and flexibility, including the use of MS Project and ideally Clarity Portfolio Management tool.
  • Ability to analyze project needs and determine resources needed to meet objectives, possess good technical skills including scheduling, estimating, and costing.
  • Strong analytical, problem-solving, and conceptual skills.
  • Knowledge of technology product offerings and experience with hardware, software and software development methodologies is required in order to understand the impact of a new project and its impact  on a technology product
  • Proficiency in project management planning and estimation tools.
  • Create and maintain various project artifacts, including but not limited to:
    • Project Charter/Initiation Document
    • Project Plan including subsidiary plans for managing requirements, change, testing, communication, implementation, risk, issues etc.
    • Project Schedule in MS Project
    • Resource Allocation Model and resource Estimate
    • Risk and Issue Logs
  • Work cooperatively on integrated team of FEPOC/BCBSA staff to successfully address any associated risks and issues.
  • Conduct, facilitate and participate in various FEPOC/BCBSA meetings regarding the coordination of project activities and deliverables
  • Experience in monitoring and controlling resource utilization per the approved project budgets.

Preferred:   Prior Health insurance industry exposure.


Department: Infrastructure

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 3/10/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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