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Senior Technical Writer/Trainer, Federal Employee Program

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Resp & Qualifications

Under the direct supervision of the QAM, the associate’s accountabilities include, but are not limited to, the following:

1. Responsible for review and modification of existing documentation data, including but not limited to guides, manuals, plans, policies, procedures, test scenarios and external, Plan-facing documentation from Quality Development.  Responsible for QD documentation management and creation of DM templates, policy, procedures, processes, and training.
2. Creates new document templates to be shared across the FEPOC. Reports errors through a structured defect tracking process. Communicates weekly with management verbally and via written detail status report regarding potential problems and concerns.
3. Develops and maintains business and technical knowledge through classroom training, testing workshops, reading, and research, etc. Acquire and maintain a working knowledge of testing tools. Expand business knowledge of product benefits, corporate policies, division and department goals and department procedures.
4. Assists in reviewing and analyzing business and system requirements and specifications for system programs and modules.
5. Assists and coordinates with customers to resolve issues. Verify satisfaction of internal and external customer requests and obtain information to create further documentation as necessary.
6. Participates in project work group meetings (internal/external peer reviews, walk through, status meetings, Software Process Improvement, JAD sessions etc.)
7. Initiates Change Management Records (CMRs) or Care First Information Technology Tacking System (CITT) requests for necessary system changes or enhancements. 



  • Bachelor of Science in English, Journalism, business, or a technical discipline (e.g., Information Systems, Applied Science, Operations Research) or equivalent directly related experience
  • 7-10 years of business or technical writing experience
  • Experience reviewing and modifying existing technical practices, policies, procedures and documentation
  • Experience creating technical documentation such as user guides, technical guides, templates, training materials, etc.
  • Experience developing and managing technical documentation review process steps
  • Experience researching tools, procedures, and technical configurations
  • Experience using Microsoft Office (Word, Excel, PowerPoint) products and shared receptacles such as SharePoint  and Wiki
  • Experience with document management (e.g., Adobe, OpenOffice, WinHelp, HTML, etc.) and documentation creation and editing tools (e.g., Snagit)
  • Experience with defect management and change/configuration management tools
  • Excellent communication (both verbal and written) and collaboration/training skills
  • Excellent project management skills; as well as proven ability to train, guide and mentor less experienced/knowledgeable writers and staff as needed
  • Interview and collaboration skills to obtain information for documentation, etc.
  • Desire to learn, grow, and contribute


  • Ability to work independently and effectively in small teams is necessary as, must work overtime when necessary and be able to handle multiple tasks in a fast-paced environment.
  • Associate must be a team player, use professional judgment, and must support organizational and departmental goals. 
  • Individual must demonstrate initiative and work well independently as well as a contributing member of a team.
  • Should be well organized and detail oriented as well
  • Good written and oral communication skills.


  • Experience working with a semi-Government agency
  • Experience with security technologies, solutions, processes
  • Prior experience of writing technical, process, design documents to support enterprise Cyber Security Programs
  • Prior experience of capturing security requirements to support the requirements gathering process


Department: Information Security Project

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 4/27/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

The physical demands described here are representative of those that must be met by an associate to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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