CareFirst Careers

Senior Training Specialist

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Resp & Qualifications

PRINCIPAL ACCOUNTABILITIES:  Under the general direction of the Manager, HR Development, the incumbent’s accountabilities include, but are not limited to, the following:


  • Guides identification, development, deployment,and evaluation of new and existing programs and training curriculum as needed by the business.
  • Designs and implements strategies, tools, and trainings that promote and support a culture of continuous improvement, innovation and productivity.
  • Indentifies, creates and maintains a leadership development program to ensure all leaders have the appropriate skills, knowledge and tools to succeed.
  • Leverages technology and new learning methods to improve training delivery.
  • Assesses performance /development needs and analyzes current content for alignment to support job performance.
  • Designs training for multiple delivery modes that addresses the needs of regionally dispersed associates.


  • Supports immediate and long range goals by assessing /evaluating business needs, designing programs or interventions to meet needs assessed, and work with the business to implement solutions.  Consults with leadership, teams, and individuals on an as needed basis to design and facilitate interventions and assist in identifying needs and finding solutions that support achievement of current and future business goals
  • Responsible for the design and implementation of a coaching strategy to support leadership and organizational effectiveness.
  • Serves as an internal consultant on team building and development; responsible for design and implementation of team effectiveness programs.

Works with other HR professionals to develop strategies for resolving non-training issues identified during a needs analysis.


Acts as a project manager for departmental projects as assigned by HRD Manager including, but not limited to, managing vendors that provide specialized workforce training on-site such as business writing or project management, overseeing marketing activities of the department, or roll-out of new curriculum.


Monitor the impact of training programs by assessing measurement results of learning initiatives and implementing enhancements as needed.

Keeps current on latest learning and development trends and integrates new ideas into training operations and programs. 

Minimum Qualifications:

Required:  Position requires a Bachelor’s degree in Human Resources, Organization Development, Instructional Systems Design or related field or equivalant experience, plus a minimum of five years of experience in management and associate training delivery in a corporate training environment.  Must have a broad educational knowledge including assessment techniques, adult learning theory, measurement and evaluation methods, and coaching methodology.


Abilities/Skills:  Position requires excellent presentation skills, superior meeting facilitation skills, the ability to influence others in a team leadership capacity, superior written and oral communication skills, including the ability to successfully interact with all levels of associates .  Incumbent should be able to manage multiple priorities and should possess excellent organizational and project management skills as well as coaching/ consulting skills. Flexibility and a high degree of tolerance for ambiguity and change are important.  Working knowledge of Word for Windows, Excel, PowerPoint and other Windows based PC programs is necessary.


Preferred:  Additional course work in business, healthcare management or instructional design is desirable.  Working knowledge of and experience in OD theories and practices is also preferred.  Instructional Systems Design (ISD) experience and certifications such as Achieve Global and DDI, MBTI are a plus.  Experience in management is beneficial for designing and facilitating workshops for management audiences. Experience with alternative forms of training such as e-learning, web-based training or other media is helpful.  Knowledge of and experience with synchronous classroom/ meeting software is preferred.


Department: HR Development Training

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 4/28/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:  The employee is primarily seated and standing while performing the duties of the position. As much as 100% of the employee’s time may be spent standing while teaching.  Occasional walking is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk, see and listen.  Weights of up to 25 pounds are occasionally lifted.

The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.  Travel among CareFirst sites is required.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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