Resp & Qualifications
PRINCIPAL ACCOUNTABILITIES: Under the direction of the Director, Administration, Training and Vendor Management the following shall include but not be limited to:
1. Design of Associate Development & Learning Strategies and Solutions
Develop and manage training systems utilizing a wide range of training and technical methodologies to produce rapid, measurable and portable results in learning, relearning and transitioning to new platforms, products and services. Analyze Operations metrics and goals to develop effective and efficient training and performance solutions across all Operational / Business areas (Claims, Service, Enrollment, Broker Service, Account Installation, Credit & Collections, etc.). Manage vendor relationships and partnerships for the purpose of developing training content, including developing strategies that maintain and support both the business needs and requirements as well as overall project scope.
Manages deployment of training staff. Incorporates support of designated corporate initiatives and FEPOC project to maximize CareFirst / FEPOC investment. Integrate and manage multiple platform based training (Claims, Service, EAB/AI , Broker Service) for new associate and contingent worker training and development, claims processing, customer, Provider and Broker service, targeted/refresher training, transitional training functions for all associate within the FEPOC.
2. Business Partner Learning and Development Consulting and Management
Manages and directs multiple complex programs and strategic projects that span organizational boundaries, manages multiple high-risk projects, including projects involving external vendors and multiple business areas that have a significant impact to FEPOC business. Manages and translates generalized customer business goals and objectives into concrete strategy and tactical Training Plans as well as manages all aspects of corporate initiatives which may include: cost benefit analysis, training and work plans, functional and technical designs, construction, testing and implementation. Ensures efficient and high quality implementation of training deliverables and monitors all aspects of projects.
Coordinates and provides services to identify business and subsequent training drivers for the organization and identifies technology drivers for the analysis of roles and their associated skills and competencies.
Work with all levels of management to determine core competencies required for key positions in the organization and identify specific resources to ensure acquisition and maintenance of those competencies. Plan, direct, deliver, and evaluate organizational development and professional growth activities for the management team. Working with management and staff, involved in the FEPOC planning and evaluation processes, develop and implement the use of course and program assessments, support Partners with management throughout the company to asses and identify FEPOC associates training needs, recommend solutions and implement training solutions to meet and exceed customer satisfaction.
Measures training return on investment (ROI) and helps to pilot test new training techniques, strategies, tools and processes to increase training effectiveness. Has accountability for decision making on all training programs to ensure value realization.
Researches technical, business and theoretical developments in the field to identify opportunities for improved systems and/or business processes.
3. Design and Deliver Learning & Development Programs
The Manager is accountable for the design and deliver of select training programs and materials to our external customer, 36 BCBSA Plans, across the Federal Employee Program. Program manage, instruct and/or facilitate training or developmental workshops. Consistently identify/incorporate best practices and lessons learned into training program plans. Directs and participates in planning sessions to ensure that the team’s operations and long-range goals are aligned with FEPOC Strategy Roadmap, coordinated with other FEPOC, IT, and clients. Develops and/or assists with the development of project management plans for day-to-day changes, corporate initiatives, and other projects. Provides resource estimates, timeframes, guides cost/benefit ROI business cases, and assists with the development of budgets for initiative projects
4. Learning and Development Team Leadership
Manages the L&D team on a day to day basis and provides team strategies that link FEPOC goals and strategies to the L&D professionals core objectives. Provide mentoring, coaching, feedback, goal setting and regular performance discussions to develop and grow the L&D team and to consistently improve associate satisfaction. Delegates responsibility and authority to appropriate staff. Evaluates performance of each team member, generates performance plans and sets goals within the context of the corporate policy. Ensure that staff has appropriate tools and training.
5. Drive Performance and Associate Management Strategies
Participate in appropriate and assigned FEPOC and CareFirst meetings, committees and projects to advocate and demonstrate the ongoing implementation and measurement of talent development and quality assurance best practices. Serves as a subject matter expert across the internal team on associate development best practices to support performance coaching and performance management. Assess performance development needs within business units and analyze training content.
SUPERVISORY RESPONSIBILITY: Directly and indirectly for a staff of IT technical trainers/specialists, business analysts and organization design and development professionals.
Abilities/Skills: The ability to use different cross functional data sources to produce reports and feedback systems leading to root causes. Must be able to develop action plans. Superior relationship building, and excellent communication skills (both verbal and written) are necessary.
Preferred: Advanced degree preferred with coursework in some of the following areas: Human Resource Development, Instructional Design, Statistics, Accounting, Market Research, Business and Finance.
Department: Federal Employee Program Operations Center - Training Unit
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before: 5/9/2018
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship