Resp & Qualifications
This position is responsible for leading the Account Implementation and RFP teams in Large Group. The Project Director will ensure synergies between the two teams are formed to ensure proposals can be operationalized and clients are receiving the services and products that have been proposed.
Under the general supervision of the Director, Business Innovation, Implementation, and Strategic Partnerships, the incumbent’s accountabilities may include, but are not limited to, the following:
Designs, develops and directs in collaboration with the leadership team, the delivery of multiple highly complex, large scale SBU initiatives, including Account Implementations and Proposals that have a significant impact on financials, operations, strategic goals of the organization, as well as customer experience.
Responsible for responding to complex inquiries, solving non-routine problems, and ensuring client satisfaction with products and service. Participates in on-site presentations to existing and prospective clients to educate and inform (including finalist presentations). Oversees all NASCO account implementations.
The position manages relationships with internal stakeholders at all levels inside and outside the SBU. As Project Director and point of contact, helps represent along with the SBU leadership team, the operational and business interests of the SBU in assigned corporate venues, like the Operations Excellence committee or PMO Portfolio Planning meetings.
Provides and presents detailed reports and recommendations concerning divisional strategic and project issues to executive leadership.
The Project Director is also responsible for recommending improvements to and establishing new business processes and workflows, using best practice tools and methodologies, coupled with analytics, business, and relationship management skills, as a way to assist the leadership team in the SBU. The Director will also make recommendations directly to CareFirst senior management regarding new and emerging account needs, product and service differentiation, and operational inefficiencies.
This position also has a key responsibility to serve as an advisory role as one of several members of the Divisional leadership team The Director will be expected to assist that team in visioning, planning, and managing change in response to market, regulatory and corporate imperatives and other challenges confronting the SBU.
Manages the team responsible for development and release of Proposal documents in response to Requests for Proposals (RFPs), Requests for Information (RFIs), Surveys, Questionnaires, and ad hoc informational requests. Develop and manage positive relationships with Sales personnel and other internal and external customers including the Consortium, BCBSA and other BCBS Plans as necessary.
Involved in all aspects of proposal development. Assembles internal and external subject matter experts. Ensure quality, compliant, completeness and oversight of technical writing. Develops bid strategy with operations and business development teams. Directs all proposal and Q&A responses. Leads the activities of lower level staff performing related functions. Develops processes and infrastructure to support submission of bids. Develops win strategies and final proposal submission after reviews.
Directs the implementation of 200+ new, migrating, renewal, and off-cycle changes for CareFirst business. Works with leadership in operational and sales areas to address any concerns that could impact the success of an account’s implementation. Participates in finalist presentations for both new and renewal accounts. Provides consultation to development of product strategy and onboarding experience.
Risk Management and Innovation
Provide overall risk management for SBU impacts arising from proposal commitments. Validates and tests the business solutions proposed. Reconciles the customer requirements against proposed staffing levels and solutions and identifies any gaps or other external factors.
This includes monitoring and reporting status of current and upcoming projects, coordinating the analysis of total CI risks and impacts to the SBU, developing recommended SBU responses and action plans that mitigate risks and impacts, and establishing communication and risk mitigation planning processes with SBU stakeholders and operations leaders.
Staff management and development
Coaches, mentors, and provides constructive feedback to team on areas of growth and opportunity. Performance manages direct staff.
Has direct responsibility for Proposal and Implementation teams.
Required: This position requires a degree in a business, marketing, or healthcare discipline and substantial relevant management work experience (12 years without a degree, 8 years in addition to a degree). The experience must include supervisory or management positions in health insurer claims, service, operations, sales, marketing, underwriting, or IT.
Abilities/Skills: This position requires project management skills including: schedule development, risk management, activity and resource management, requirements and scope management, problem resolution, excellent interpersonal negotiating and conflict resolution ability, strong oral and written communications expertise, and polished and effective executive-audience presentation skills, as well as the ability to manage large, diverse, project teams at multiple sites.
In addition, skills and/or training in the fields of data analysis, process modeling, budgeting, and strategic planning are required.
Must demonstrate resilience and effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Preferred: Prior Health insurance industry project management experience, including track record of leading successful large-scale project implementations.
Department: Large Group Account Implementation
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before: 6/30/2018
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship