CareFirst Careers

Analyst, Program

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Resp & Qualifications

The Program Analyst works as part of the Client Advisory Services team to support internal and external customers as it relates to current analytical capabilities, internal process improvement and oversight, communications and reporting related projects.   This position plays an essential role in driving adoption of current reporting capabilities and focuses on improving reporting capabilities and related processes for customers in the CareFirst in the marketplace.  The Program Analyst will work with the Distribution Channel Team, Client Advisory Services and Sales to support clients and channel customers as a subject matter expert.  The incumbent will be responsible for the development and maintenance of presentation and data templates, providing input on SearchLight reports as well as assisting with any ad hoc reporting needs. The Program Analyst will serve as an expert in SearchLight (employer reporting) and will work closely with the Health Care Analytics team as it relates to SearchLight and ad hoc employer reporting.

Under the direction of the Program Manager, Client Advisory Services, the incumbent’s accountabilities include, but are not limited to, the following:

Provide reporting subject matter expertise: Provide guidance and expertise related to reporting capabilities for internal customers, employer groups and/or distribution partners (consultant/broker firms).  The Program Analyst will be responsible for understanding SearchLight and/or ad hoc reports to articulate the value of CareFirst.  This accountability requires, but is not limited to the following tasks:

  • Collaborating with Sales, Client Advisory Services and the Distribution Channel team to define and identify training opportunities and needs for customers.
  • Demonstrating the value of current and future reporting capabilities in the CareFirst market place.
  • Assisting with the development of presentation materials in support of external engagements.
  • Articulating the connection between CareFirst standard reporting and medical management programs. 

Manage production of standard and consistent reports, analyses and presentations:  Reviews, assesses and recommends modifications to current SearchLight employer reporting and presentation formats to ensure meet market expectations.

Manage reporting maintenance processes:  Manage and oversee processes in support of SearchLight and ad hoc reporting.  This accountability requires but is not limited to the following tasks:

  • Coordination and execution of monthly User Acceptance Testing
  • Implementation of customized account reporting setups including enhanced reporting breaks and time period adjustments.
  • Benchmark consulting and data quality oversight
  • Ad hoc reporting oversight and collaboration


The ideal candidate will:

  • Bachelor’s degree or higher in health-care related field, statistics, mathematics, or information technology, or applicable business experience
  • 3+ years of experience in healthcare analysis
  • Excellent problem solving and analytic abilities.
  • Strong knowledge of healthcare terminology
  • Ability to fulfill responsibilities across multiple clients and internal departments
  • Strong organizational skills
  • Demonstrated ability to convey complex ideas in an easily understood manner to guide audience through written or verbal communication
  • Excellent oral and written communication skills
  • High attention to detail
  • Self-starter with good ability to work in a team environment
  • Strong PC skills with experience using Microsoft Office applications
  • Willingness to travel (mostly local travel required, occasion travel outside Balt/Wash area)
  • Must be able to effectively work in a fast paced environment with frequently changing priorities, deadlines, and  workloads that can be variable  for long periods of time.  Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.   Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.


Department: Client Advisory Services

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 5/13/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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