CareFirst Careers

Benefit Administration Director, Federal Employee Program

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Resp & Qualifications

PRINCIPAL ACCOUNTABILITIES include, but are not limited to, the following:

Transformation and Delivery
Directs the transformation activities of the Benefits Administration organization to transition from a tactical delivery team to an enterprise benefits organization providing business and services to its customers.  As business owner, has a significant role in governance, management oversight, and decision making relative of project activities, ensuring the anticipated business value is realized. 

Sponsors the development, design, implementation and execution of a comprehensive roadmap to deliver benefit solutions for the national Federal Employee insurance program allowing BCBSA FEP Program and CareFirst to maintain a competitive edge in the marketplace. Provides leadership to teams responsible for the management of benefits data and business. Ensures the quality of software releases by ensuring methodologies are followed and requirements traceability provided. Ensures statement of work (SOW) and service level requirements (SLRs) are met or exceeded.

Works with Benefits Administration team and other areas to resolve differences in approach and takes accountability to remove barriers, escalate issues and/or support timely decision making.

Drives process improvements to increase the accuracy and effectiveness of departmental processes and ensures appropriate risk management and controls are in place.

Defines the strategic direction for an enterprise benefits program for the effective support of the FEP benefits and medical-policy related initiatives, managing information from diverse sources and the distribution of that information to multiple audiences both internally and externally.
Works across the organization to create an enterprise vision, assess organizational readiness to achieve vision, identify gaps, and develop roadmap to achieve vision. Establish governance process to plan and manage benefits information and data management program, as well as, assess and provide direction on benefits-related tools and techniques that can be applied across the enterprise.
Requires direct interaction and communication with both internal and external customers and strategic partners to set strategy for future implementations.  Works closely with stakeholders to ensure the short and long term business needs are being addressed while proactively avoiding potential issues. 

Staff Management
Provides leadership, mentorship, and motivation to the Benefits Administration team, prioritizing projects and  ensuring commitments are met to provide high quality and cost effective systems, while meeting (internal and external) customer expectations

Creates a workforce strategy based on short and long term vision and strategy.

Sets goals within the context of broader organizational objectives.  Provides input, and hwere appropriate, writes and conducts quarterly and annual reviews.  Recognizes accomplishments for the team and serves as its chief advocate.

Directs the baseline and project budgets for their organization, and executes other administrative responsibilities as required.

Responsible for 2-3 senior professional / manager level direct reports and 10-12 indirect reports and up to 10 contingent workers.

Requires a four-year degree in CIS/MIS or equivalent IT experience  plus 10 years of managerial experience in an IT environment, with 7+ years in a manager role. 

Requires client and account management skill to effectively manage external customer interactions, develop complex solutions to meet their needs, and judgment to achieve win-win outcomes in client negotiations.

Background in creating multi-year product roadmaps and presenting to senior management and customers for approval and funding. 

Proven ability to budget, organize and manage large teams made up of associates and contractors. Must be able to set priorities and multi-task between many simultaneous strategic projects and day-to-day maintenance related activities.

Experience establishing information management capabilities and programs.

Working knowledge of program management, project and system development life cycle methodologies, including agile delivery methods, and the understanding of the technical aspects of an IT project.  Must possess a broad base of knowledge in multiple development methodologies, e.g., iterative, agile, etc. 

Experience leading and mentoring highly skilled business and requirements analyst professionals. 

This position requires excellent leadership and management skills including: project and program management; relationship management; information management; process improvement; work flow balancing; activity scheduling; problem resolution; flexibility; excellent interpersonal, negotiation, oral and written communication and presentation skills. 

Preferred:  Master’s Degree in Business Administration.  Prior Health insurance industry exposure


Department: Benefit Administration

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6/9/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.

The employee is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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