CareFirst Careers

Senior Behavioral Health Medical Policy Analyst

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Resp & Qualifications


Under the general supervision of the Director, Health Care Policy:

1. Consistently maintains an awareness of trends and current literature related to health and policy issues in the public and professional domains, with a strong emphasis on behavioral health and addiction Performs in-depth research on topics identified as actual or potential medical/claims policies/procedures. Critically analyzes current peer-reviewed articles and other pertinent sources to determine their appropriateness in support of and inclusion in policies. Assesses and communicates impact of information on company business or Medical Policy.  Ensures that current and accurate sources are documented utilizing the approved format.

2. Writes evidenced-based corporate Medical Policies, operating procedures and claims adjudication policies in relation to legislative mandates, new technology assessments, contractual provisions, corporate philosophy, and accepted standards of medical practice in order for them to be applied uniformly and consistently across all lines of CareFirst business. Critically analyzes new and existing medical technologies, including performing in-depth research, evaluating literature, and documenting and communicating impact of results in collaboration with the Technology Assessment Coordinator. Maintains the on-line Technology Assessment reference database in the absence of the Technology Assessment Coordinator. Collaborates with Director and Business Analysts to ensure that policies and procedures are reviewed and approved by appropriate individuals/groups.  Submits reports regarding activities such as reviews, revisions, and new policies.

3. Researches and writes “Issue Papers” (i.e., analysis, impact, recommendations) related to high-impact policy and/or benefit issues. Coordinates cost/benefit analyses if necessary. Presents issue and makes recommendations to Sr. V.P. Medical Affairs and Senior Medical Director for final decision.  Collaborates with Medical Directors, Legal, and Contracting departments as necessary.

4. Facilitates (chairs) the Medical Policy Committee, including but not limited to, preparing an agenda, informing participants, arranging for speakers, providing handouts, and ensuring accuracy of minutes in collaboration with the Business Analysts.

5. Maintains the Medical Policy Reference Manual (MPRM) including resource files and publications. Ensures dissemination of policies and procedures to and from the Medical Policy Implementation Team and to other appropriate departments. Ensures maintenance and accuracy of the on-line versions of the MPRM. Ensures that contingency systems are in place to provide access to medical policies at all times.

6. Develops and maintains tracking systems to ensure that policies and procedures are reviewed and approved by appropriate individuals/groups against departmental standards.

7. Develops and measures annual goals for Medical Policy Unit. Prepares and submits monthly/quarterly/annual reports regarding activities such as reviews, revisions, new policies, etc., as required, to Medical Affairs Division and CEO.   Provides consultation and educational programs to internal and external customers related to medical policy development and interpretation, including but not limited to in-depth research (i.e., claims adjudication edits, CPT/HCPCS coding, SOP’s, etc.) in order to make recommendations to Medical Review and Clinical Appeals. Writes articles for inclusion in provider or member newsletters. Identifies actual or potential issues for audit/investigation and refers to appropriate department. Serves as a liaison between the provider community and CF. Represents the Health Care Policy Department on various committees and task forces as required including the Legislative and Government Mandates workgroups. Mentors and assists with the orientation of new hires. Performs other duties at the request of management, commensurate with the position. 


Registered Nurse with bachelor’s degree.


Registered Nurse with behavioral health experience; or master’s level licensed behavioral health professional (LCSW-C or LCMFT or LCPC) with 3-5 years post Masters clinical behavioral health/psychiatric experience. Education can be in one or more of the following specialties; Social Work, Psychology, Nursing or Counseling.  In addition, a minimum of 3 years of experience with a health care payer organization.  Must demonstrate knowledge and competency in all types of medical necessity decisions including various places of service and provider types. Experience with policy and procedure development in the health care setting.


  • Proven experience with research methodologies and research data interpretation.
  • Working knowledge of current standards of medical practice, insurance benefit structures and interpretation, and managed care principles.
  • Proficiency in Microsoft Office Suite and the Internet.
  • Must demonstrate excellent analytical, oral and written communication skills.
  • Must be proficient at writing original, complex, and technical corporate Medical Policies. Knowledge of reporting and complex data analysis.
  • Must be a team player with the ability to facilitate projects and groups and work independently with minimal supervision.
  • Must be knowledgeable of CPT, HCPCS, and ICD-10 coding systems.
  • Must be knowledgeable of DSM V or most current diagnostic edition.
  • Knowledge of CareFirst products and services and benefit administration.

Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.  Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.  Must be able to effectively communicate and provide customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.


  • For RN licensure a Masters is preferred
  • Coursework in technical writing and statistics.
  • A Professional coding certification by a national organization (i.e., AAPC or AHIMA) is preferred at the time of hire.  New hires without current certification will be required to achieve coding certification within two years and once attained, maintain coding certification.


Department: Health Care Policy

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6/30/18

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The physical demands described here are representative of those that must be met by an associate to perform the essential duties and responsibilities of the position successfully. Requirements may be modified to accommodate individuals with disabilities.

The associate is primarily seated for long periods while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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