CareFirst Careers

IT Training Technician (Federal Employee Program)

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Resp & Qualifications

SUMMARY: The FEP IT Training Technician (Registrar) is responsible for performing clerical and/or record-keeping tasks using the Learning Management System, Learning Workflow System(s), among others. The employee will handle learner registrations, scheduling of external and internal learning events, sending and receiving invoices for payment and tracking learner attendance.  This includes identification of external training sources and their procurement.

Under the general direction of the Manager, FEPOC Training, the incumbent’s accountabilities include, but are not limited to, the following:

Registering learners for all course types.  Clerical duties involved in scheduling learners and changes in course or event schedule changes.   Receive and direct visitors for learning events.  Serve as initial point of contact for internal and external course registration inclusive of learners, clients and vendors. Coordinating on–site training events and classroom set up when needed.

Support the contracting process for learning services. Assist leadership with vendor relationships towards cost efficiencies for the organization, including price negotiations and assuring GSA pricing whenever possible.  Submit check requests and expenses for approved learning services. Support learning programs and events with basic financial administration including the processing of invoices and check requests in accordance with established policies.  Receiving and sending learner records and invoices.

Maintaining accurate learner records across multiple systems and courses. Maintain both electronic and paper filing systems. Requesting and sending learner records and reports.  Completing monthly reports inclusive of attendance and budget reconciliation.  Reconciling on-boarding and off-boarding activities to maintain accurate FTE counts.

Complying with established procedures and audit requests.

Provides administrative support to the department through ordering and maintaining all course materials, reserving rooms, registering course participants, and tracking all necessary follow-up required to ensure an efficiently executed training program. Coordinates and prepares all course materials utilized by development and training consultants and all HR counterparts.

Maintaining a curriculum master file. Creating and updating course enrollments for all course types. Compiles, analyzes and interprets all feedback regarding training courses, and integrates this feedback into useful information.

Required: Position requires demonstrated administrative, coordination, teamwork focused, and management skills.  1-3 years of experience as a Project, HR or Training Coordinator in a corporate environment highly desirable. A strong competency using computers is vital in order to prepare and maintain course materials, and set up and maintain databases.

Abilities/ Skills:  Position also requires skill in managing multiple functions simultaneously, prioritizing work, and goal setting; Additionally integral to the success of the position are demonstrated interpersonal skills including: the ability for open two-way communication (both verbal and written), discussion facilitation, surfacing needs, problem and conflict resolution and the ability to convey the value of the employees to the organization.

Preferred:  Experience with PeopleSoft HCM/LMS, Oracle Financials


Department: Learning & Development

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6/1/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:  The employee is primarily seated and standing while performing the duties of the position. As much as 100% of the employee’s time may be spent standing while teaching.  Occasional walking is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk, see and listen.  Weights of up to 25 pounds are occasionally lifted.

The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.  Travel among CareFirst sites is required.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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