CareFirst Careers

Defect Management Specialist

This job posting is no longer active

Resp & Qualifications


Under the direct supervision of the Team Lead, the associate’s accountabilities include, but are not limited to, the following:

Assists in tracking and reporting defect status. Monitor inquiries and moderate the community of interest. 

Assists with analyzing test and operational problems to determine presence and scope of potential code defects. Reports errors through a structured defect tracking process. Communicates daily with management verbally and via written detail status report regarding potential problems and concerns.

Develop and maintain business and technical knowledge through classroom training, testing workshops, reading, and research, etc. Acquire and maintain a working knowledge of testing tools. Expand business knowledge of product benefits, corporate policies, division and department goals and department procedures.

Assists in reviewing and analyzing business and system requirements and specifications for system programs and modules.

Assists and coordinates with customers to resolve issues. Verify satisfaction of internal and external customer requests and obtain information to create test data.

Participates in project work group meetings (internal/external peer reviews, walk through, status meetings, Software Process Improvement, JAD sessions etc.)

Initiates Change Management Records (CMRs) or Care First Information Technology Tacking System (CITT) requests for necessary system changes or enhancements. 



  • Bachelor’s degree in a business or technical discipline (or equivalent at 2 years’ experience per year of college)
  • Seven  plus years of experience in functional analysis, and verification and validation
  • Experience creating test plans, test cases and test scenarios from scratch
  • Experience mapping requirements to test requirements, test plans and test cases
  • Experience with at least 2 relational database management system (e.g., DB2, Oracle, SQL)
  • Knowledge and understanding of the software development life cycle (SDLC)
  • Experience with at least 2 defect tracking tools (e.g., Bugzilla, PVCS Tracker, ClearQuest, Team Track) and 1 test management tool (e.g., TestManager, TestDirector/Quality Center)
  • Experience with Microsoft Office Tools (i.e., Word, Excel, Outlook)
  • Automation scripting experience
  • Experience in multiple environments and/or on multiple operating systems (i.e., Windows, Linux, UNIX) and technologies (.Net, Web technologies, etc.)
  • Understanding of the configuration management (CM) processes
  • Excellent communication skills (both verbal and written)
  • Desire to learn and grow
  • Ability to create, maintain and run database queries



  • Ability to work independently and effectively in small teams is necessary as, must work overtime when necessary and be able to handle multiple tasks in a fast-paced environment.
  • Associate must be a team player, use professional judgment, and must support organizational and departmental goals. 
  • Individual must demonstrate initiative, work well independently as well as a contributing member of a team.
  • Should be well organized and detail oriented as well
  • Good written and oral communication skills.



  • Experience working in the healthcare industry




Department: Quality Assurance and Standards

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6/3/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Learn more about Information Technology