Resp & Qualifications
Under the direction of the Manager Broker Service – Small & Medium Group SBU, the Supervisor, Broker Service Small Medium SBU accountabilities include, but are not limited to the following:
Responsible for supervising a key externally facing team within the Small & Medium Group SBU organization that is responsible for resolving the operational inquiries of all brokers across the Small Medium Group business segment. Provides oversight to the team to ensure that Brokers are being responded to and that their needs are being met. Effectively communicates outcomes both internally and externally to CareFirst, across the SBU and external partners as needed.
Coordinates and monitors broker feedback and recommends appropriate strategies, tactics and operational initiatives to continuously enhance Broker Satisfaction with CareFirst, identifies trends and works with internal and external stakeholders on root cause analysis and solutions.
Regularly meets face-to-face with brokers, particularly SM Group SBU’s Top 60 Brokers to provide detailed operational information, analysis, and trends to the key Brokers.
Creates and produces various reports for all levels of management from manager to EVP. Responsible for the integrity of the data therein and work with appropriate teams to remediate any discovered issues. Reviews and analyzes the data to determine any positive or negative patterns that need to called-out to the audience. Sift through the detailed audits to determine the big picture and propose the most efficient actions to take to improve performance
Working in partnership with internal constituents to include Sales, Claims, Enrollment/Billing, Service, Underwriting, Marketing and others to ensure all questions and issues presented by brokerages are resolved timely and accurately on a consistent basis
SUPERVISORY RESPONSIBILITY: The position will directly supervise 15+ individuals. The position requires the ability to work in a matrix management environment.
Department: Small Medium Broker Service - Tier
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before: 7/6/2018
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The physical demands described below are representative of those that must be met by an associate to perform the essential duties and responsibilities of the position successfully. Requirements may be modified to accommodate individuals with disabilities.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. Frequent driving is required.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship