CareFirst Careers

Lead SBM (Serena/Solutions Business Manager) Engineer

Resp & Qualifications



Under the general direction of the Manager, Corporate Systems Development and/or the Director, Claims, Audit and Corporate Systems Products Delivery, the incumbent's accountabilities include:

Member of a mixed team of software engineers under the direction of a team lead or Project Manager in the design, development, and implementation of Micro Focus SBM (Serena/Solutions Business Manager).

  • Provide expert knowledge in workflow design in Solutions Business Manager (SBM).  Experience with all facets of the user workspace along with the SBM admin tools (Composer, Application Administrator, System Administrator, Application Repository, and Configurator).
  • Support waterfall and agile methodologies. Research and provide technical support on identifying operational problems and propose solutions. Report errors through a structured defect tracking process
  • Act as a liaison with internal and external customers to research, analyze and propose solutions to technical, operational and test scenarios
  • Provide extensive knowledge of all SBM reporting types and their capabilities/construction.

Mentors new, less experienced, or junior staff members on business knowledge, system peculiarities, and complex technical issues.

This position is also subject to being "on call" for emergency situations requiring immediate resolution.  Travel between CareFirst locations may be required.


Required Education and Experience:

Bachelor of Science (BS) in a technical discipline (i.e., Computer Science, Engineering, Applied Science, etc.,) Plus a minimum of 4 years of experience as a Software Engineer (hands-on) providing application development, administration and architecture expertise of the Micro Focus SBM (Serena/Solutions Business Manager) product.

  • Experience with requirement gathering and documentation with SBM
  • Experience with Design/Development through Deploying SBM workflows
  • Experience with Orchestrations and APIs
  • Experience with design and implementation of workflows within SBM
  • Skilled at consulting with IT and business staff to troubleshoot, resolve all SBM issues, while maintaining and creating new projects, fields, workflows, etc
  • Experience using scripting languages (VB Script, Perl Script, JavaScript, etc.), Object-Oriented Design (OOD) and coding techniques, and Structured Query Language (SQL)
  • Familiarity with advanced SBM functionality including AppScript, dynamic forms, business rules, notifications, escalations, form actions, relational fields, web services, etc.
  • Experience with multiple operating systems (e.g., Windows, Linux, and UNIX) and databases (e.g., SQL, Oracle, DB2, etc.,)
  • Analytical skills and understanding of programming, files, and utilities
  • Fully skilled in SBM account management and security.
  • General server management knowledge; experience with SBM upgrades.
  • Understanding of business process modeling and optimization.   
  • SQL experience preferred and an understanding of Crystal Reports design and creation.  Familiarity with Crystal Reports Server applications (Central Management Console and BI Launch Pad).
  • Knowledge and experience with JIRA is a plus
    • Experience with JIRA with previous workflow migration from SBM to JIRA
    • Create complex JIRA workflows including project workflows, screen schemes, permission schemes, and notification schemes
    • Perform business process analysis to determine how to implement processes in JIRA, including workflows, standardization, and agile development methodology
    • Knowledge of JIRA technical implementation requirements

Interpersonal Skills:

  • Strong communication skills, both written and verbal
  • Excellent customer service skills
  • Proactive, works independently as well as a contributing member of a team
  • Must be well organized and detail oriented
  • Must be a team player, use professional judgment, and support organizational and departmental goals
  • Successful track record of estimation and delivery of projects on time
  • High level of self-motivation, and passion for test automation
  • Strong communication skills (oral/verbal, written, and presentation)
  • Strong problem-solving skills
  • Excellent written and verbal communication skills.  Ability to work with a large, diverse user community in a support capacity and to gather, analyze, define, and implement requirements.  Experience with application documentation, testing, and end user training.



Candidates should have experience working with teams in a heavily matrixed organization and show a propensity for dealing with the user community in a highly professional non-technical manner.  Flexibility is essential to this position (candidates should be willing to learn new technologies, to implement new processes, and be able to take direction).

This position will require solid application development and analytical skills, as well as the ability to learn new technologies quickly based on prior experiences with similar tools and an understanding of infrastructure. The candidate must be able to able to work semi-independently, assist team members as necessary, prepare reports to track progress as required, conduct training, and prepare documentation and training materials as required. Good organizational and documentation skills will be essential to ensuring developed source code can be interpreted by other members of the development team. Superior written and verbal communication skills and the ability to present technical terminology in a clear and concise manner to clients and colleagues of all levels are critical success factors.


Department: Corporate Systems Development

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 8/11/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The associate must frequently communicate with others and be able to use a keyboard, mouse, etc. or other devices and/or tools to develop, review and test program code.   Weights up to 25 pounds are occasionally lifted.  Reasonable accommodations will be made if requested.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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