CareFirst Careers

Human Resources Client Consultant

Resp & Qualifications

Under the general direction of the Director of Associate Relations, the incumbent’s accountabilities include but are not limited to, the following: 

1. Client Management

  • Engages client group by actively participating in business team discussions and decisions to advise management on a wide range of human resource and business issues in support of the organization’s strategic plan. 
  • Attends management and executive staff meetings to become knowledgeable about clients needs.  Builds mutual trust and respect with client group from both management and associate perspective.
  • Provides or facilitates manager coaching, information, training, and problem resolution to ensure effective management and administration of the organizations goals through supporting HR programs. 
  • Provides consultation and coaching to management on individual and organizational problems to improve quality, productivity, working relationships, and morale.
  • Supplies accurate, timely communication and feedback to business units and appropriate HR division members on issues affecting business area performance utilizing surveys, focus groups, workforce statistics and other diagnostic vehicles.
  • Performs HR assessments in relation to Workforce planning and other planned change efforts. 
  • Works with client management to evaluate and maintain appropriate staffing complement on an ongoing basis which may require increased/decreased staffing levels and develop plans to appropriately respond to fluctuations. 

2. Associate Relations Management

  • Manages the employee relations function to ensure that employee and management issues are addressed and resolved in an equitable, legal manner in accordance with corporate policies and culture.  Advises client groups of potential risks and associate relations impact of business decisions.
  • Develops, recommends, and implements approved organization-wide associate relations strategy, policies, and practices. Monitors effectiveness of associate relations strategy and programs. 
  • Recommends modifications or enhancements to existing associate relations programs in order to meet evolving company objectives and/or to address associate behaviors.
  • Ensures consistent application and implementation of HR policies and procedures at all business locations, including new locations obtained through acquisition and/or adding new lines of business.
  • Engages and counsels employees and acts as an advocate in such issues as performance management, employee investigations, career development, grievance procedures, and related issues.

3. HR Programs and Services Facilitation

  • Assists with the implementation and maintenance of programs designed to encourage organizational change and renewal. 
  • Advises and influences management to ensure that the business unit effectively communicates company and division vision, mission, values and goals at all levels of the organization. 
  • Acts as a liaison between Client Groups and various HR Departments.  Assists with the development and implementation of HR programs and initiatives.
  • Working with the Training Department, facilitates training programs to educate managers and supervisors on managing diversity, EEO policies and programs, sexual harassment and conflict management.
  • Assists with the implementation and maintenance of corporate diversity programs for the employment and upward mobility of all employees, in compliance with government legislation and management directives.  Maintains an effective interface with female and minority employees and investigates all employee relations issues, including alleged cases of bias, sexual harassment, and discrimination.
  • Advises management on significant matters pertaining to labor difficulties.  Responsible for identifying and training managers in the avoidance of third-party intervention attempts.



  • 8 – 10 years of progressive Human Resources experience and at least 5 years in an Human Resources management or leadership position.  Bachelor’s degree in Human Resource Management or related field, or equivalent work experience.
  • Strong business acumen and Human Resources leadership experience with a proven track record of functioning as a strategic business consultant with proven ability to influence and interact with business leaders and management staff at all levels of the organization.
  • Demonstrated experience in human resources management; employee relations administration; problem solving; human resources policy interpretation and compliance; communicating effectively with management and associates; researching human resources issues; and designing or managing human resources programs.
  • Excellent analytical, written and oral communication skills, organizational skills with the ability to effectively prioritize and multi-task.
  • In-depth knowledge and understanding of employment law and regulations.
  • Advanced computer skills with MS Office products.

Preferred:   Advanced degree in Organizational Development, Human Resources Management or related field.


Department: Associate Relations

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 7/21/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.

The employee is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Learn more about Human Resources