Resp & Qualifications
PRINCIPAL ACCOUNTABILITIES: Under the direction of the Director, Performance Engineering, the incumbent’s accountabilities include, but are not limited to, the following:
Manage departmental resources and assignments for Operations Center Systems Monitoring. Duties include guiding, mentoring, training and directing staff in Systems Monitoring techniques, principles and processes.
Provides expertise regarding Systems Monitoring, Alerting and CMDB techniques and practices for the FEPOC’s entire technology environment; coordinates schedules and timelines among a variety of simultaneous projects to ensure that applications meet business needs.
Develops and implements FEPOC Systems Monitoring and CMDB strategy for information system hardware and software keeping the strategy tightly aligned to CareFirst Policies and industry trends in technology.
Provides support to all significant production issues. Activities may include gathering information from a wide variety of sources across all platforms to analyze for correlations, identifying specific performance causes, recommending a variety of possible solutions to remedy issue and issue reports with key findings and next steps.
Works with Systems and Application Architecture to ensure that systems monitoring requirements are addressed early in the development process. Coordinates with project teams to ensure that monitoring of new applications is available before release for production.
Responsible for researching, developing and implementing systems monitoring and CMDB methods and procedures to improve detection and avoidance of issues in production. Provide potential technology use and enhancements to the enterprise as architecture and integration technology changes occur in the industry.
SUPERVISORY RESPONSIBILITY: Leads a team of up to 10 direct reports. Responsible for annual budget in excess of $2.5M.
SCOPE DATA: Associate is directly responsible for the Systems Monitoring, Event Alerting and Configuration Management Database for all systems at the FEPOC.
Department: Availability Management
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before: 11/30/2018
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The physical demands described here are representative of those that must be met by an associate to perform the essential duties and responsibilities of the position successfully. Requirements may be modified to accommodate individuals with disabilities.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship