CareFirst Careers

Web/Portal Technology Manager (Center of Excellence)

Resp & Qualifications

Under the general supervision of a Sr. Director, the incumbent’s accountabilities may include, but are not limited to, the following:

Serves as consultative resource to TOS staff by creating/developing/maintaining system design in areas such as infrastructure, security, operations, integration, execution and network, often spanning multiple heterogeneous platforms, and particularly as these designs apply to new business drivers such as eCommerce and other Web Technologies. Also performs or assists in problem resolution, recommending alternative techniques and providing training and guidance related to primary areas of responsibility and emerging web and portal technologies.  Supports the efforts to select, evaluate and recommend third-party software solutions for business problems as appropriate.  Resolves interoperability design and problems related to business applications and related middleware components. Builds a critical mass of support for a given technology in order to establish its mindshare, technical standards around technology and help mature the use of technology in the organization while working with the virtual teams.
Oversees Center of Excellence projects, including project planning, resource allocation, steering committee leadership, and team organizational structure management.

Develop, coordinate and manage projects and project plans for development; develop proposals and delivery tasks/issues for CoE projects. Maintains complete autonomy for the management of the Centers of Excellence to meet the needs of the business once strategic decisions are made. Estimates the technical costs of projects for stakeholders and project managers, confers with stakeholders to identify requirements (e.g., data, information needs, processing, specific output, functional and development of test data), and determines their desired outcomes in order to formulate the design of the system and/or offer alternative solutions in a timely manner.  Conducts performance monitoring, capacity planning, system tuning, availability planning; Analyzes, designs, and documents information to create the applicable statements of work and the associated deliverables.  Provides technical and business documents; including formal/informal oral presentations and standards development/documentation.

Supports and provides guidance for decisions within Centers of Excellence that will have enterprise impact. Proactively analyzes and reviews emerging we and portal technologies, changes in the Insurance/Healthcare industry and the business functions of various stakeholders, in order to determine if the advanced applications fit the needs of changing strategies, goals and objectives (develops and maintains technical knowledge through training, classes, …)
Identifies and acts upon opportunities for continuous improvement. Ensures reliability and availability of Portals and Web Platform, and work with infrastructure team on capacity planning. Encourages prudent risk taking, exploration of alternative approaches, and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty.

Assesses and develops strategies for achieving the application support needs of internal and/or external stakeholders. Seeks information about and identifies opportunities to support and enhance critical client business functions and processes. Matches business requirements to new or existing products and services. Coordinates business continuity efforts, including business resumption, disaster recovery, service-level agreements and vendor selection.
Uses professional knowledge, experience and technical expertise to respond to questions and facilitate problem solving. Generally advises, influences and guides customers and business partners over whom there is no direct authority. Supports technology life cycle planning, acquisitions, implementations, support and retirement.

Hires, recommend promotion, terminate, promote, and do performance reviews. Mentors new or junior associates on business knowledge, system peculiarities, and complex technical issues. Manages department budgets. Develops, directs, coaches, mentors and reinforces team members in line with the mission, vision, values, goals and performance standards of formal and informal teams. Encourages and facilitates cooperation and results orientation. Fosters an environment of collaboration. Inspires, motivates and guides team members. Fosters commitment, team spirit, pride and trust. Allocates team roles and accountabilities.
This position is also subject to being "on call" for emergency situations requiring immediate resolution.  This position is subject to a level 6C security requirement.

This position will have 2 - 4 direct direct reports.  They will also be responsible for managing matrixed resources for various CoE projects that drive platform improvements. Mentor new/ junior associates on business knowledge, system peculiarities, and complex technical issues on a continuous basis.

Required Experience/Skills/Abilities:
A Bachelor's or Master's degree in computer science, information systems, business administration or related field.

In addition:

  • 8 to 10 years of IT and business/systems background.
  • Min 5 to 6 years of experience with WebSphere suite of products or other portal and application server technologies
  • Three years of leadership responsibility managing midsize to large teams and influencing senior-level management and key stakeholders
  • Maintenance and support experience, and detailed/comprehensive understanding of the Portals and Web Platforms (WebSphere Portals) or similar enterprise application
  • Hands-on experience with the following Portals and Web technologies:
    • Experience with Enterprise Service Bus (ESB) such as IBM WebSphere DataPower  or TIBCO
    • Experience with Rules Engine, understanding /experience integrating one in a solution
    • Hands on experience with Java, J2EE, EJB, JSP, JDBC, Java Servlets and AJAX
    • Strong knowledge of JavaScript, Applets, JMS, JMX, JSF, Web services, SOAP and RMI
    • Wide breadth of knowledge across many Java Open-Source technologies including Ant, Struts, Spring, Hibernate, XML parser technology, JUnit and  HTTPUnit
    • Hands on experience to deploy J2EE applications on different platform (like JBoss, WebLogic or WebSphere)
    • In-depth knowledge of databases (Oracle, MS SQL Server & DB2)
  • Experience in supporting a broad range of technologies and application platforms, including but not limited to: PEGA, TIBCO, WebSphere Application Server and WebSphere Portal Server, JAVA, strong knowledge of open source technologies, knowledge of document management and document generation applications.


  • Strong communication and interpersonal skills
  • Demonstrated strong verbal and written communication skills, along with problem-solving, negotiation and decision-making skills to influence management, as well as internal and external partners
  • Demonstrated leadership abilities, as well as effectiveness in matrix management and team building
  • Works well with others in an integrated team environment
  • Self-motivated, and a problem solver
  • Excellent project management skills, with demonstrated track record
  • Excellent management and team-building skills
  • Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation
  • Business application life cycle experience
  • System development life cycle skills
  • Working knowledge of applications being supported
  • Working knowledge of platform and technologies supporting the business application
  • Budget planning and management expertise


  • Experience in the healthcare/insurance payer industry.



Department: Center Of Excellence  - Web Tech Support - MD

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 9/23/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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