CareFirst Careers

Health Informatics Manager

Resp & Qualifications

The Health Informatics Manager role is a unique opportunity for someone passionate about leading and participating in the development, validation and delivery of algorithms, statistical models and reporting tools, as well as solving complex analytical issues. Health Informatics creates cutting edge analytic tools to drive better and faster decision making within the organization and provides critical support for key corporate programs. This role will require frequent interaction with project stakeholders and business partners at all levels of the organization. This position will use predictive and behavioral analytics, and analytically derived insights to develop and test solutions that enhance consumer engagement, improve health outcomes and reduce health care costs. This is a fast-paced, collaborative and iterative environment requiring quick learning, agility and flexibility.

PRINCIPAL ACCOUNTABILITIES:  Under the direction of Director, the principal duties and responsibilities include, but are not limited to, the following:

Coordinate large and complex projects involving multiple resources and tasks, providing individual mentoring in support of company objectives. Supervise completion of ad hoc and production analyses and reports in support of major corporate programs such as Patient Centered Medical Home (PCMH), Account reporting, quality and cost of care, provider performance, clinical outcomes, care program operations and efficiency. Overall support and guidance for internal/external audits, marketing analysis, legal and regulatory requests, as well as other analytical processes. This may include some or all of the specific skills and functions below:
•   Communicate predictions and findings to executive management through effective data visualizations and reports.
•   Big thinker that can take broad visions and concepts and develop structured plans, actions and measureable metrics and then execute those plans.
•   Lead undirected research and frame open ended questions. Work with business units and senior leadership to gather/understand business requirements for new project requests.

Provides thought leadership and direction for analytic solutions, tools, and studies. Motivates team members and probes into technical details, and mentors others to do the same. Proven ability to lead and manage at senior levels without direct authority. Ability to communicate complex statistical and technical ideas and results to non-technical clients in written and verbal form. Conduct training and knowledge transfer in data science. Offer advice and direction on data anomalies and issues.

Provides strategic leadership for the development, validation, optimization, and delivery of algorithms, statistical models and reporting tools. Recommend cost-effective changes to existing procedures and strategies. Work closely with clients, data stewards, and other business and technology leaders to frame problem definition and potential solutions. Demonstrate excellent organizational skills and ability to set priorities and handle multiple projects concurrently.  

Perform individual and team administrative duties including status reporting, daily project time reporting and self/peer/project assessments.

This position will have up to 8 direct reports and additional indirect reports.

Minimum Qualifications:

  • Bachelor's degree in Data Science, Mathematics, Computer Science, Statistics, or a closely related field or equivalent combination of transferrable experience and education
  • 7+ years of experience in data analysis, modeling and reporting
  • Experience managing, mentoring or leading others


  • Expert programming experience with R, SQL, SAS, or similar stack
  • Proficiency at transforming data, data classification and translations, as well as resolving data quality and data cleansing challenges
  • Excellent research, analytical, written and oral communication skills
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Willingness to work with new technologies
  • Intermediate design work and/or use of relational databases including working knowledge of dimensional modeling, star schemas and time-series data
  • Demonstrated proficiency with multiple reporting applications and tools, including MS Excel, Access, Word, SQL/database querying, SPSS, business intelligence applications


  • Experience with healthcare data and systems
  • Agile software development experience
  • Experience with large data sets and distributed computing (Hive/Hadoop) a plus


Department: Federal Employee Program Healthcare Analytics

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 11/30/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly to Federal health care programs.

The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.

The employee is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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