CareFirst Careers

Broker Relations Advisor

Resp & Qualifications

PURPOSE:  The Broker Relations Advisor serves as important member of the Broker and Consultant Relations team as part of the Large Group SBU.  The Broker Relations Advisor’s primary responsibility is to bring the value of CareFirst to the marketplace by engaging and working with CareFirst’s distribution channel (brokers and consultants).   Under the direction of the Manager of Broker & Consultant Relations for Large Group SBU, the Broker Relations Advisor will regularly meet with brokers and consultants to advise on CareFirst capabilities and develop strategic plans for future engagement.  The incumbent will be responsible for partnering with the New Business Representatives to advance and grow our Large Group business by educating and advising CareFirst’s distribution channel.

PRINCIPAL ACCOUNTABILITIES:
Under the direction of the Manager, Broker and Consultant Relations – Large Group SBU, the Broker Relations Advisor’s accountabilities include, but are not limited to the following:

Responsible for managing and executing an Engagement Plan / Strategy for assigned broker and consultant partners based on their needs.  This will require coordinating and scheduling meetings both internally and externally and effectively communicating key information internally across SBUs as well as externally.   Consulting and educating brokers and consultants on CareFirst’s capabilities and value will require, at a minimum:

  • Effectively communicating and understanding all levels of engagement at assigned brokerages and consulting houses.
  • Understanding and communicating to brokers and consultants on CareFirst capabilities and how it is different and unique.
  • Providing interpretation and guidance to the CareFirst Sales Organization on how to work with various brokerages and consulting houses
  • Developing an Engagement Plan that includes a coordinated curriculum based on the training needs of the broker or consultant.  The curriculum would include CareFirst applications, new offerings etc.
  • Coordinating and monitoring consultant/broker feedback and recommend appropriate strategies, tactics and operational initiatives to continuously enhance distribution channel satisfaction with CareFirst
  • Regularly meeting face to face with consultants and brokers
  • Serving as the functional subject matter expert for the broker and consultant market
  • Working with internal partners to include Account Executives, Account Managers, Broker Executives, Underwriting, Marketing and others to ensure the right information and messaging is provided to our internal and external customers.
  • Effectively articulating feedback from brokers, consultants and the marketplace


Responsible for business development efforts with brokers and consultants to bring additional business to CareFirst and to promote CareFirst in the Mid-Atlantic area.  This development will include at a minimum:

  • Increase new business opportunities with key brokers and consultants that have large groups with other carriers
  • Establish relationships with targeted brokers and consultants that do little or no business with CareFirst 
  • Perform SWOT with targeted agencies to identify key areas of concern or improvement and to identify opportunities for future consideration
  • Consult with brokers and consultants on the value of CareFirst and develop a strategy for further advancement with us
  • Develop an agency team approach to provide training and resources to ensure that all members are aware and educated on CareFirst
  • Partner with assigned Sales Representative to provide coordinated transition for new sales opportunities as they arise
  • Attend and participate in business and community activities to promote CareFirst and identify new opportunities


Responsible for being a subject matter expert at educating and advising brokers and consultants on the value of CareFirst to include our reporting capabilities with SearchLight and HealthCheck.  The incumbent will also be responsible for ensuring appropriate access and training is provided to  CareFirst’s brokers and consultants in conjunction with other members of the Broker and Consultant Relations team and variousinternal resources.

QUALIFICATION REQUIREMENTS:

Required:

  • Bachelor’s degree in health-care related field, or information technology/data analysis required.
  • 3 years of experience in healthcare analytics or related healthcare field
  • Excellent knowledge of healthcare terminology, managed care concepts
  • Valid Health/Life License in Maryland, Virginia, and District of Columbia


Skills/Abilities:

  • Proven analytic and problem solving skills
  • Exceptional presentation skills with professional delivery
  • Demonstrated ability to act as a credible source to convey complex reporting and healthcare trends in an easily understood manner to guide audience
  • High attention to detail
  • Experience with SalesForce and other sales management technology (MiEdge, etc)
  • Proven effective written and interpersonal communication skills, well organized, ability to multi-task and work independently, promote flexibility and teamwork Strong PC skills with experience using Microsoft Office applications
  • Willingness to travel (mostly local travel required, occasion travel outside Baltimore/Washington area)
  • Must be able to effectively work in a fast paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.  Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.   Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

 
Preferred: 

  • Experience at broker or consulting firms preferred
  • Master’s degree preferred

Department

Department: Broker and Consultant Relation

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Closing Date

Please apply before: 12/29/2018

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an associate to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.  Frequent driving is required.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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