CareFirst Careers

Senior Technical Project Manager

Resp & Qualifications

PURPOSE:   Manages cross-functional system development teams responsible for delivering technology products and services funded by BCBSA FEP Director’s Office.  Span of responsibility covers large highly complex systems and projects. Acts as Technical Program Manager on small to medium size technology delivery programs. Act as a backup for a Technical Program manager when needed. Ensure projects are delivered on time, on budget and with quality.  Manages all the system development and testing activities for a given FEP Operations Center (FEPOC) technology product offering across all statements of work (SOWs) and projects that impact that technology product. Requires a depth of knowledge of system development methodologies; understanding of technologies employed at FEPOC; ability to effectively communicate technical information; experience managing a matrix of cross functional teams; and ability to manage multiple competing priorities across all phases of the system development life-cycle (SDLC) for multiple projects within the constraints of the product scope, resources, time, and budget. Requires effective management of the Customer relationship, including ability to manage Customer messaging and issue resolution.


Duties and Responsibilities
1. SDLC Project Management:
Manages system development lifecycle activities for FEPOC technology product teams, develops detailed task level SDLC plans and directs technology product teams through all phases of the system development life-cycle. Manages SDLC activities for all SOWs and projects that impact a specific FEPOC technology product.

Determines project and product goals and priorities, as related to the FEPOC technology product they support, with management, program manager and/or project sponsors.

Supports requirements of the program manager to provide necessary information and support for successful program delivery.

Creates all detailed SDLC planning documentation for a given FEPOC technology product team and follows all FEP defined SDLC and Project Management Life-Cycle (PMLC) processes.

Manages and communicates a clear vision of the projects objectives as they relate to the technology product they support, and motivate the cross functional product team to achieve them; create an environment that enables peak performance by the entire matriced team.

Establish and publish clear priorities among project activities.  Manages SDLC tasks and deliverables to meet project milestones on time and within budget.

Manages technology product teams comprised of business analysts, application architects, software engineers, and test engineers to deliver product enhancements and new products in accordance with the FEP SOWs and programs. Coordinates with the FEP program manager and upper level management to ensure the actions are consistent with the approved integrated project plan.

Prepares, implements, refines, and manages the SDLC project plan. 
Identifies standards or requirements for change management. Participates in change control (for example, reviewing configuration change requests). 

Develops or implements information systems security requirements and plans; and ensures appropriate product-related training and documentation are developed and made available to customers.

Works with business leads to define and manage operational readiness.

Works with project tools and reports project status and executive reports as defined by the project plan.

Develops project schedules with the appropriate Work Break Down Structure and identifies the critical path of the project.
Oversees the requirements, design, construction, testing, and implementation of technical and functional specifications for a given technology product in accordance with the approved integrated project plan.

Identifies customers’ information systems requirements, participates in requirements specification documentation development, review and sign off.

Evaluates, monitors, or ensures compliance with laws, regulations, policies, standards or procedures associated with all aspects of project.

Negotiates Statement of Work/Scope of Services for FEPOC technology products and services.  

2. Project Monitoring and Control/Risk Management:

Analyze risks, establish contingency plans and identify trigger events and responsibility for initiating mitigating action. Gather stakeholder input, rank the top projects risks in terms of total impact.

Direct project controller in tracking and reporting on progress to plan, cost and schedule reporting and change control.

Manage change to preserve business plan commitments; initiate review if projects must change.

Communicate risks to program managers, stakeholders and business sponsors, escalate issues and risks for mitigation.

Facilitate regularly scheduled project meetings for the project team, workgroup, executive steering committee, risk planning and change control.

Provide Executive updates and reports to enable FEP Executives to make informed and strategic decisions on project portfolio.

Program Management:
Defines and executes the overall approach and strategy for delivering small to medium technology delivery programs. Manages the full project management life cycle and software development life cycle for the implementation of small to medium scale technology delivery initiatives across FEPOC technology products and services.
3. Budget Management:
Manages the Project Budget with overall budget accountability for up to $5 million per year. 

Collaborates with the finance department and various functional managers to ensure project budgets are properly estimated and controlled; provides overall financial recommendations, and develop controls and measurements to monitor progress. 

Provides Finance with monthly accruals and forecasts by the due date established by Finance using the tools developed by Finance. 

Maintains current statements of work for all contractors; track and approve contractor invoices in a timely manner.

Provides regular updates to project sponsor and stakeholders on the status of the budget.

Documents reasons for budget excess or shortfall.

Manages project budgets for both expense and capital against the original project budget.

Creates Executive Summaries for all contractor resources required to complete a project
Assists in skills development and training assessments for the Project Manager staff. Provides input on performance feedback for Project Manager staff.
Manages resource assignment and tracking to the project plan and project schedule in coordination with the line of FEP program managers, business owners, and customers.

Negotiate the performance of activities with team members and their managers in a matrix environment.

Coach to clarify assignments and deliverables; mentor others in SDLC project management practices; review quality of work and manage the integration of team members work.

This position is subject to Level 6C security requirements.

SUPERVISORY RESPONSIBILITY: Leads a team of 8-20 team members, utilizing a matrix management system. 

SCOPE DATA: Manages projects up to -$5 Million annually at the Program Level that have a direct legal and/or financial impact to the Operations Center.  Work performed is external facing and requires coordination with all 38 BCBSA Plans through weekly Town Hall Meetings and various other meetings through the year.  This position also interacts with BCBSA Directors Office, National BCBS Plans, and internal system FEPOC system development and infrastructure support organization. May be a part of a larger Program or a single initiative. 


Required: This position requires a four-year degree in CIS/MIS or equivalent experience of 5-7 years of related SDLC project management experience in a large scale, cross functional, multi-system environment. This will be built on a track record of implementing business solutions in core critical technologies in use at the FEPOC in roles from developer through technical lead(Lead Software Engineer or equivalent).


  • Prior experience as Project Manager for implementation of leading-edge IT and/or Security Technologies, Solutions, and Tools for large enterprises.
  • Experience managing and delivering infrastructure projects that involves integrating various technologies and/or replacement of older legacy technologies with newer technologies.
  • Experience in managing extensive client interactions and providing detailed status/progress for the projects on weekly (or on needed frequency) basis.
  • Create and maintain various project artifacts, including but not limited to: Project Charter/Initiation Document, Project Plan including subsidiary plans for managing requirements, change, testing, communication, implementation, risk, issues etc., Project Schedule in MS Project, Resource Allocation Model and resource Estimate, Risk and Issue Logs, Communication Plan, Quality Assurance Plan, Project Status for leadership reporting
  • In-depth of knowledge of system development methodologies; working knowledge or understanding of technologies employed at FEPOC.
  • Experience managing cross functional teams in a matrix environment.
  • Demonstrated ability to manage multiple competing priorities across all phases of the projects within the constraints of the product scope, resources, time, and budget.
  • Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment. 
  • Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.  Must be able to influence and partner with Functional Managers to achieve not only wins for own objectives and deliverables but also those of the broad organization.
  • Experience in working with internal and external managers to coordinate joint management oversight execution of all technical/infrastructure changes.
  • Experience with identifying internal and external resources required for each security infrastructure implementation upgrade or client release requiring FEPOC support and manage the execution of the POA.
  • Experience in managing approve project budgets with monthly variance reporting that includes a Project Sponsor review cycle.
  • Experience with ensuring appropriate project communication is occurring on an on-going basis with internal and external stakeholders.
  • Interfaces/ Coordinates support tasks required from various technical support teams and external vendors as required.
  • Ability to analyze project needs and determine resources needed to meet objectives, possess good technical skills including scheduling, estimating, and costing.
  • Proficiency in project management planning and estimation tools.
  • Experience in monitoring and controlling resource utilization per the approved project budgets.
  • Excellent knowledge of MS Office tool set – MS Word, MS Excel, MS Project and MS Visio.
  • Strong communication skills
  • Ability to work independently
  • Ability to work under pressure
  • Ability to provide structure in an unstructured and rapidly changing environment

Preferred:   Prior Health insurance industry exposure.

  • Prior experience as Project Manager for implementation of leading-edge Security Technologies, Solutions, and Tools for large enterprises.
  • Experience managing and delivering Security projects that involves integrating various technologies and/or replacement of older security technologies with newer ones.
  • Familiarity with industry leading and broad spectrum of security infrastructure solutions and products.
  • Prior Health insurance industry exposure.
  • PMI PMP certification is a plus.
  • ISC2 CISSP certification is a plus.
  • 10+ years of IT experience working to support and enhance security solutions and infrastructure such as identity and access management, data security and loss prevention, network security and application security at the enterprise level within an organization.
  • Knowledge of and experience with managing infrastructure related projects including installation of hardware and software solutions (for mainframe, distributed servers, storage, middleware, networking)
  • Strong analytical, problem-solving, and conceptual skills.
  • Knowledge of technology product offerings and experience with hardware, software and software development methodologies is required in order to understand the impact of a new project and its impact  on a technology product
  • Ability to lead dynamic, energized, and highly creative multidiscipline high-performance work teams in learning and applying new skills/techniques to respond to business needs.
  • Leadership skills including:  coaching, organizing, integrating, directing, controlling and motivating.
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs.
  • Experience with creation of required Plan of Action (POAs) for all major security and infrastructure implementations that include detailed steps and activities with identified ownership and execution timing.
  • Effectively allocating resources and managing large projects in a cross-functional environment, work flow balancing, activity scheduling, problem resolution and flexibility, including the use of MS Project and ideally Clarity Portfolio Management tool.
  • Seeks out opportunities on a continuous basis to enhance the customer relationship as they arise.
  • An understanding or experience with Service Level Measurements with contractual obligations and how they are applied to infrastructure projects is a plus

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.

The employee is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.


Department:  Information Security Project

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before:  2/21/2019

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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