Resp & Qualifications
Under the general direction of the Director of Business Support Operations, the incumbent’s accountabilities include, but are not limited to the following:
1. Directs the development and consolidation of all data reporting and trend analysis, maintaining consistent definitions of productivity measures and serving as the source of all information required by internal customers such as Claims, Service, Account Implementation, Sales, Finance, Executive Vice Presidents, CFC, BPRC as well as external customers such as the Board of Directors, MD and NCA Insurance Administrations and BCBSA.
2. Directs the coordination and delivery of key analyses to Operations leadership with recommendations as to improvements, forecasts for peak volumes and elimination of unnecessary rework. Directs the preparation of financial and statistical trend analysis in order to provide recommendations to the Senior Vice President of Operations for improvement of sub-divisional performance. Experience in elimination of routine reports utilizing industry tools to automate reports. Proven success in development and implementation of dashboards and other related reporting.
3. Directs the collection and preparation of all required presentations to demonstrate progress towards meeting Operations goals and objectives, including Quarterly reports, Board and Committee Packages, Strategic Planning Documents and Ad Hoc presentations for Executive Staff and Executive Vice President Integration meetings.
4. Provides direction and guidance to departmental staff to explain and coordinate administrative process and needs. Coaches and trains direct reports to ensure a competent and effective workforce with the necessary skills and competencies to provide quality reporting to clients. Manages associate development, including performance management, staff meetings and one-on-one meetings.
Preferred: Masters Degree in Healthcare Administration. Master Degrees or 20+ years of business experience, Historical mainframe systems background, Knowledge of contact center (business acumen, ACD, Phone systems), Knowledge of back office processes, Consulting background, Strong Interpersonal Skills, Senior and Executive Level Presentations, Work Flow Redesigns and Process Improvement, Specialist in Data Analysis & Industry Benchmarking
Department:Enrollment Business Area - Sup
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before:2/28/2019
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship