CareFirst Careers

Reporting & Analysis Manager

Resp & Qualifications

Under the general direction of the Director of Business Support Operations, the incumbent’s accountabilities include, but are not limited to the following:
1. Directs the development and consolidation of all data reporting and trend analysis, maintaining consistent definitions of productivity measures and serving as the source of all information required by internal customers such as Claims, Service, Account Implementation, Sales, Finance, Executive Vice Presidents, CFC, BPRC as well as external customers such as the Board of Directors, MD and NCA Insurance Administrations and BCBSA.
2. Directs the coordination and delivery of key analyses to Operations leadership with recommendations as to improvements, forecasts for peak volumes and elimination of unnecessary rework. Directs the preparation of financial and statistical trend analysis in order to provide recommendations to the Senior Vice President of Operations for improvement of sub-divisional performance. Experience in elimination of routine reports utilizing industry tools to automate reports. Proven success in development and implementation of dashboards and other related reporting.

3. Directs the collection and preparation of all required presentations to demonstrate progress towards meeting Operations goals and objectives, including Quarterly reports, Board and Committee Packages, Strategic Planning Documents and Ad Hoc presentations for Executive Staff and Executive Vice President Integration meetings. 

4. Provides direction and guidance to departmental staff to explain and coordinate administrative process and needs.  Coaches and trains direct reports to ensure a competent and effective workforce with the necessary skills and competencies to provide quality reporting to clients.  Manages associate development, including performance management, staff meetings and one-on-one meetings.


  • A Bachelor's degree or 7-10 years equivalent work experience in the health care industry.
  • Must have strong leadership skills, proven analytical ability and a proven track record of managing multiple priorities.
  • This position requires in-depth service, claims and customer implementation knowledge/experience as well as an acute understanding of Operations goals and objectives.


  • The incumbent should have strong customer service orientation, excellent oral and written communication skills, the ability to synthesize information quickly and the ability to motivate and persuade others.
  • Incumbent should possess strong interpersonal skills and should be able to deal effectively with individuals and task forces at all levels of the organization. Strong PC skills are required to include Word, Excel, Access and understanding of Claims, Service and Enrollment data generated from mainframe systems – CARE, Flexx, NASCO, Facets, and EAB. 
  • Good presentation skills a must. 
  • Knowledge of Front Page web software is preferred.

Preferred:  Masters Degree in Healthcare Administration. Master Degrees or 20+ years of business experience, Historical mainframe systems background, Knowledge of contact center (business acumen, ACD, Phone systems), Knowledge of back office processes, Consulting background, Strong Interpersonal Skills, Senior and Executive Level Presentations, Work Flow Redesigns and Process Improvement, Specialist in Data Analysis & Industry Benchmarking



Department:Enrollment Business Area - Sup

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before:2/28/2019

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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