CareFirst Careers

Product Owner

Resp & Qualifications

PURPOSE: Lead the efforts of defining the Product Backlogs by working closely with the team of business analysts, architects, technical SMEs and business owners.  Writes Epics and User Stories and add them to the product backlogs. Works with business owner to determine priority and assign the priority for the Epics and User Stories in the backlogs. This position is accountable for the success of the product.

Under the general direction of the FEP Lead Product Owner and/or FEP Technical Product Manager the incumbent's accountabilities include, but are not limited to, the following:

1. Lead the efforts of defining the Product Backlogs by working closely with the team of business analysts, architects, technical SMEs, other POs, and business owners.  Writes Epics and User Stories and add them to the product backlogs. Works with business owner and Lead PO to determine priority and assign the priority for the Epics and User Stories in the backlogs. May need to collaborate with other Product Owners to review and prioritize features in multi-product environment. Define the Minimal Viable Product (MVP) for the product Epic and/or features. Works with the Scrum Masters to schedule and participate in grooming sessions with the scrum teams. Provides guidance and necessary inputs from business perspective to the scrum teams during the grooming sessions. Product Owner assists with communicating the technical challenges/hurdles to business owner and help resolve the issues related to business.  Follows the Agile playbook and process at the FEPOC to support agile delivery. Conducts the Release planning sessions with business owners to understand the business priorities for the upcoming release/iteration. Plan and conduct the release planning session with the internal scrums teams to share the business priorities for the upcoming release/iteration and share roadmap. Participates into daily scrum stand-ups as required/time permits, retrospectives, product demonstrations and other scrum ceremonies. Provides inputs to business owner in defining the strategic business roadmap to achieve the program vision.

2. Guides business analysts on how to break down the MVP into the User Stories and writing effective User Stories. Provides inputs to the Scrum Masters on improvement opportunities with grooming sessions. Engages with business stake holders on need basis to educate, learn and provide input to support/improve Agile delivery. Provide input and champion Agile process improvement initiatives based on team/external feedback.

3. Support culture change to improve delivery agility. Provide coaching to team members who are new to Scrum and Agile practices. Supporting Team building and Team development by utilizing the abilities and skills of individuals, and fostering a feedback culture.

4. This position requires minimal “on call” for emergency situations requiring immediate resolutions. Travel between all CareFirst locations may be required. Travel between CareFirst locations and client offices may be required. This position is subject to a level 6C security requirement.


  • Bachelor’s degree in Computer Science, Business, or Engineering or equivalent work experience required. 
  • Overall 5+ years of IT and business experience in planning, Business Analysis, Business Development, Solutions Development, System Analysis, Technical design/development, implementation, and maintenance of systems, preferably across multiple hardware and software platforms. 
  • Previous Product Owner experience (3-5 years) in a dynamic high-technology environment is a key to success in this position.


  • Demonstrated experience as a Scrum Product owner; CSPO desired.
  • Excellent communication, interpersonal & leadership skills.
  • Hands on experience with Agile practices, Scrum process, Kanban etc.
  • Business savvy to understand the product needs of the future, and influence all stakeholders to prioritize them.
  • Understanding of Web & Mobile technologies, user experience modelling/evolution etc.
  •  Knowledge of Systems Development Lifecycle and the Project Management Lifecycle.
  • Business savvy and ability to discover the potential business and product opportunities
  • Experience with product roadmaps development and influencing key stake holders for buy in on business priorities
  • Experience with managing the creation and grooming of user stories and defining acceptance criteria in Scrum.
  • Experience in Health insurance domain a plus.
  • Support product evolution by engaging all stakeholders and sponsors, documentation of future state requirements, development of a Product vision/roadmap for the future, and aligning stakeholders on the path ahead.
  • Knowledge of CRM or customer facing application design and development in a cloud environment.


  • Prior experience as Technical Lead, System Analyst, and Business Analyst with technical background is a big plus.
  • SAFe (Scaled Agile Framework Environment) experience and/or accredidation desired.

This is a leadership role, and candidate needs the talent and enough years of IT experience to demonstrate such.



Department: Customer Services Project Team

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 4/4/2019

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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