CareFirst Careers

Centers of Excellence Technology Consultant

Resp & Qualifications

PURPOSE:  Primary responsibility for the driving and serving as a consultative resource for the organization’s Centers of Excellence (COE) Technologies (PEGA, TIBCO, WEB/PORTALS), including development, execution, operations, data, security and network architectures.  Helps to define highly complex technical services needed by the applications that are unique to the stakeholders. Ensures that the applications are designed for performance. Conducts and leads design and code reviews to ensure adherence to performance guidelines. Provides suggestions for ways to restructure designs to achieve better performance.  Has knowledge of current performance monitoring tools and utilities.  Architects the business object model and the business component model, defining core reusable assets that support the long-term strategic business.  Looks for reuse opportunities, abstractions, and patterns across classes and components.  Mentors the applications team in successful object-oriented design and modeling of business solutions.  Serves as consultative resource to business units by explaining technical alternatives in understandable language, and providing and influencing appropriate solutions to for problems.
The incumbent is responsible for contributing to the development of architecture and integration strategies, providing both strategic and tactical planning.  Development and/or modification of procedures, programs or hardware to solve business systems problems, considering computer equipment capacity and limitations, operating costs and business needs.  Has technical knowledge of all components of one or more operating systems or subsystems.  Has technical skill and experience necessary to develop complex custom solutions.  Works with the technical team and management to propose system strategies to support company needs. This position  contributes to the overall leadership and oversight for the implementation of upgrades and new modules, and drives continuous improvement for the Solution Oriented Architecture (SOA) and Integration technologies. Coordinates platform maintenance and enhancement efforts to leverage enterprise resources, knowledge and best practices.

PRINCIPAL ACCOUNTABILITIES: Under the general direction of the Sr. Director, Center of Excellence, the incumbent's accountabilities include, but are not limited to, the following:

Serves as consultative resource to Technical & Operations Support Services (TOS) staff that are creating/developing/maintaining system design in areas such as infrastructure, security, operations, integration, execution and network, often spanning multiple heterogeneous platforms, and particularly as these designs apply to COE Technologies.

Design, implement and influences decisions on next generation web and multi-tier solutions for COE technologies and existing web-based and client-server application without assistance

In conjunction with management, provides oversight and direction of Center of Excellence projects, including project execution, steering committee leadership, and setting direction for projects at implementation level. Provides assistance in diagnosing production problems.

Guides, coordinates and support projects and project plans for development; develop proposals and delivery tasks/issues for the CoE projects. Estimates the technical costs of projects for stakeholders and project managers, confers with stakeholders to identify requirements (e.g., data, information needs, processing, specific output, functional and development of test data), and determines their desired outcomes in order to formulate the design of the system and/or offer alternative solutions in a timely manner. 

Analyzes, designs, and documents information to create the applicable statement of work and the associated deliverables. 

Leads performance monitoring, capacity planning, system tuning, availability planning; Analyzes, designs, and documents information to create the applicable statements of work and the associated deliverables.

Provides technical and business documents; including formal/informal oral presentations and standards development/documentation.

Researches emerging technologies, changes in the Insurance/Healthcare industry and the business functions of various clients, in order to determine if the advanced applications fit the needs of changing strategies, goals and objectives (develops and maintains technical knowledge through training, classes, …)

Identifies and acts upon opportunities for continuous improvement. Encourages prudent risk taking, exploration of alternative approaches, and organizational learning. Demonstrates personal commitment to change through actions and words. Provides the support to other project teams to go through the change.

Assesses and develops strategies for achieving the application support needs of internal and/or external stakeholders. Seeks information about and identifies opportunities to support and enhance critical stakeholders business functions and processes. Matches business requirements to new or existing products and services.

Uses professional knowledge, experience and technical expertise to respond to questions and facilitate problem solving. Generally advises, influences and guides customers and business partners in a matrix environment

This position is also subject to being "on call" for emergency situations requiring immediate resolution.  Travel between all CareFirst locations may be required.

Required Experience/Skills/Abilities:

A Bachelor's degree in computer science, information systems, business administration or related field, and minimum of 8 years in high-level systems and/or applications and/or network design, development and tuning, as well as with database design and access, and familiarity with networking fundamentals;

3+ years of experience must be with Portals and Web, TIBCO or PEGA technologies as defined below:

Pega Systems PegaRULES Process Commander, BPM Solution development, or  Pega Certified System Architect for PegaRULES Process Commander
Experience in using & building PRPC frameworks for reuse, using Pega Connectors & Services for integration, PRPC tools PAL, Tracer, Security Model, Access Groups, UI Portals, Log Analyzer
J2EE applications development using EJBs,Webservices, JSPs, JDBC, JMS, etc.
J2EE deployment model (EAR,WAR etc).
XML, XSLT, Stylesheets, HTML, AJAX, Webservices, etc .
Must have working knowledge of SQL, preferably on Oracle.
Should be familiar with the architecture of Websphere MQ – Queue Manager, Queues, Channels, messages, message persistence, queue listeners etc.

Tibco Development experience with Tibco Products like BE, BW, EMS
Development experience with TIBCO products: BusinessWorks, BusinessEvents, Administrator, HAWK, GI, EMS, JAVA, etc.
Wide breadth of knowledge across many Java Open-Source technologies including Ant, Struts, Spring, Hibernate, XML parser technology, JUnit and  HTTPUnit
Exposure to Web/ Application Servers e.g. Apache, Tomcat, Weblogic, WAS
Experience with Enterprise Service Bus (ESB) such as IBM WebSphere DataPower  or TIBCO
Hands on experience with Java, J2EE, EJB, JSP, JDBC, Java Servlets and AJAX
Hands on experience to deploy J2EE applications on different platform (like JBoss, WebLogic or WebSphere)

Experience with Enterprise Service Bus (ESB) such as IBM WebSphere DataPower  or TIBCO
Experience with Rules Engine, understanding /experience integrating one in a solution
Hands on experience with Java, J2EE, EJB, JSP, JDBC, Java Servlets and AJAX
Strong knowledge of JavaScript, Applets, JMS, JMX, JSF, Web services, SOAP and RMI
Wide breadth of knowledge across many Java Open-Source technologies including Ant, Struts, Spring, Hibernate, XML parser technology, JUnit and  HTTPUnit
Hands on experience to deploy J2EE applications on different platform (like JBoss, WebLogic or WebSphere)
In-depth knowledge of databases (Oracle, MS SQL Server & DB2)

Experience in supporting a broad range of technologies and application platforms, including but not limited to: PEGA, TIBCO, WebSphere Application Server and WebSphere Portal Server, JAVA, strong knowledge of open source technologies, knowledge of document management and document generation applications.
• Minimum of three years of experience influencing senior-level management and key stakeholders and providing technical consultation to matrixed teams.
• Maintenance and support experience, and detailed/comprehensive understanding of the Portals and Web, TIBCO or PEGA  Platforms or similar enterprise application
• Strong communication and interpersonal skills
• Demonstrated strong verbal and written communication skills, along with problem-solving, negotiation and decision-making skills to influence management, as well as internal and external partners
• Demonstrated ability to coach and mentor others. Works well with others in an integrated team environment
• Self-motivated, and a problem solver
• Excellent project management skills, with demonstrated track record
• Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation
• Business application life cycle experience
• System development life cycle skills
• Working knowledge of applications being supported
• Working knowledge of platform and technologies supporting the business application
• Self motivated and quick-learner.  Ability to work effectively in a team. 
• Ability to anticipate problems and develop effective solutions. 
• Entrepreneur and solutions oriented.
• Willing to be hands-on and work at tasks outside of normal duties if needed to support management objectives.
• Ability to manage multiple tasks, understand and be responsive to project and customer needs, and work under tight deadlines.
• Good organizational and documentation skills.

• Experience in the healthcare/insurance payer industry.
• Master’s degree in computer science or related field.



Department: COE- Web Tech Support- MD

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6/8/2019

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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