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Solution Architecture Program Director

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Resp & Qualifications

PURPOSE: This position is responsible for leading the development of Solution Architecture in support of multi-year system modernization initiatives and major day-to-day enhancements in for the Enrollment and Customer Service lines of business or the Claims line of business. The position is accountable for forward looking solution architectures that support the FEP business strategy while aligning with enterprise architecture standards and guidelines.  This position will lead and manage a team of highly skilled senior technical individual contributors while personally leading the more complex modernization solution architectures. 

The incumbent will be responsible for developing solution architectures incorporating business, application, data, infrastructure and security architectures to meet the lines of business strategic goals. The incumbent must also coordinate work with the Enterprise Architecture team, line of business project teams and delivery teams.  The incumbent will also be called upon to make buy vs build decisions and evaluate and select the necessary tools and products to support the solution architecture.

The Program Director will perform these functions across all initiatives within the Enrollment and Customer Service lines of business or the Claims line of business. The modernization and enhancement initiatives in these lines of businesses will meet or exceed $120M annually. The Program Director will engage with the business, delivery, and technical leaders during the process to ensure alignment with the overall initiative and business/technical objectives.  The Program Director will fully participate in architectural and design governance processes which include the Architecture Review Board, technical delivery and implementation.  The Program Director will also develop metrics and measures to track the timeliness and effectiveness of Solution Architecture with continuous improvement methods.  The Program Director will develop processes and plans to build and maintain close relationships with business stakeholders internally and externally and the line of business delivery organizations.

Under the direction of senior director, solution architecture, the incumbent’s principle duties and responsibilities include, but are not limited to, the following:

1. Business and technology strategy alignment

Support senior director of solution architecture in appropriately aligning IT to strategic business needs.  Develop and maintain an ongoing partnership with the business to apply in-depth knowledge of the business operations, strategies, priorities and information requirements to establish the technical direction and an enterprise view.  Support enterprise efforts to define enterprise level strategies, roadmap and technical direction.  Contribute to the development of the system, technology, and application architectures and in some instances the business systems architecture for major areas of enterprise applications.

2. Stakeholder relationship, including internal and external stakeholders

Support the solution architecture team goals in developing, maintaining on-going collaboration and partnership with all internal and external stakeholders, including business customers from Plans and BCBSA, delivery partners within the delivery lifecycle, and architecture partners across different architecture disciplines. Contributes to technology strategy and solutions to support strategic alignment between Plans and FEPOC.

3. Solution Architecture Process Improvement and Governance

Execute and contribute to enterprise solution architecture development and governance process.  Ensures architecture principals and best practices are adhered to in the adoption of new technologies. 

4. Architecture organization and talent development

Build, lead, and manage a solution architecture team of senior technical and solution architects. Anticipates, plans and hires the architecture resources needed to support the lines of business modernization and major enhancement initiatives. Facilitate effective training and talent development process to meet the ever-changing technology and business landscape.

5. Architecture Delivery and Implementation governance

Lead the solution architecture development and implementation in specific portfolio.  Enforces and reports all variances to technology directions and standards as needed.  Researches, evaluates and selects from existing and emerging technologies the options best fitting business and IT strategic needs. Multi-project management accountabilities in developing and architecting solutions in a collaborative environment.  Architects solutions across multiple hardware/software computing environments and system components.  Plans and implements process re-engineering or process improvement. 

This position is subject to a Level 6C requirement.
Travel between CareFirst sites and all 35 BCBSA plans is required.

SUPERVISORY RESPONSIBILITY: Manage a solution architecture section with 10-15 direct reports, including 3-5 associates and 7-10 contractors. Support a team of up to 100+ highly matrix delivery team with multiple lines of business in the organization. 

Minimum Qualifications:

A Bachelors degree in Computer Science or related IT field or equivalent work experience.  10+ years of professional experience; 8+ years specific to enterprise projects within the architectural domain.  Must have significant multi-project management expertise in developing and architecting solutions in a collaborative environment, as well as significant experience in multiple hardware/software computing environments and system components.  Experience in business process re-engineering or process improvement involving broad-based information systems, utilizing tools and techniques to effect business change; business systems analysis experience.  Architectural management of multiple core component areas is required, along with migration planning.  Demonstrated experience in translating business strategies, across several business units, into effective solutions.

The incumbent would interface across several channels, acting as a visionary, to assist, proactively in developing strategic initiative direction.  Possess ability to extract and translate business strategy into architectural requirements.  Demonstrate strong personal and organizational leadership skills.  Display ability to collaboratively produce quality solutions to organizational needs.  Possess strong interpersonal skills.  Comfortable with enterprise level decision making and is results oriented.  Demonstrate ability to participate and facilitate decision making and anticipate organizational needs.  Ability to collaboratively participate in large scale multi-disciplined initiatives.  Strategic thinking and leadership with strong abilities in relationship management.   Excellent analytical, planning and communication skills.  Act as subject matter expert and mentors for less experienced architects.  Visionary in anticipating future IT direction and able to communicate that vision to IT and business partners.


  • Master’s Degree in IT, Business or other related field
  • PMP certification
  • Experience with enterprise architecture process and framework, enterprise architecture tools preferred. 


Department: Solutions Architecture Claims

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 7/17/2019

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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