CareFirst Careers

Account Manager I

Resp & Qualifications

PURPOSE:  The Federal Employees Health Benefits Program Junior Account Manager implements a pro-active strategy to retain and increase enrollment across all CareFirst product lines participating in the FEHBP within agencies and related accounts. Provides face-to-face assistance in the servicing of FEHBP subscribers regarding complex claim and enrollment issues, and acts as a recognized subject matter expert. Under the guidance of the Manager and the FEHBP Account Managers, specifically promotes our Specialty Products (FEP BlueVision and FEP BlueDental) on military bases and other entities where TRICARE and active duty military dependents are present.  Since FEP and FEHBP HMO products represent approximately one fifth of all CareFirst business, our ability to maintain and increase the enrollment base of this arena positively affects the Service Charge incentive dollars and administrative cost reimbursement available to our Plans.

PRINCIPAL ACCOUNTABILITIES: Under the general direction of the Manager of Federal Accounts, the accountabilities include, but are not limited to the following:

  1. Relationship Management: Under the guidance of the Manager and the FEHBP Account Managers, pro-actively engages with Agency Benefits Officers, and other key contacts at agencies and organizations, locally, to establish and maintain positive relations and access to individual federal employees and retirees in order to positively impact enrollment penetration of CareFirst products. Leverages aforementioned relationships and activities to realize strategic enrollment growth
  2. Customer Focus-Growth/Retention Activities: Under the direction of the Manager and/or the FEHBP Account Managers, pro-actively develops, schedules, coordinates, and attends on-site activities for our Specialty Products, as well as  new hire orientation, in-service educational events, wellness fairs, and open enrollment at government agencies and related sites.  Utilizes tools and technology in the field to educate enrollees and potential enrollees on the products and services available online for self service. Addresses concerns such as timely filing requirements and claims adjustments, working in cooperation with the appropriate internal service staff. Answers complex benefit and procedural questions and identifies trends in the field.
  3.  Account Management: Under the guidance of the Manager and/or the FEHBP Account Managers, employs innovative marketing strategies by utilizing new and improved sales approaches, tools, and customer satisfaction surveys in order to increase and retain enrollment, as well as establish and maintain customer relationships in the federal marketplace.  Counsel’s enrollees at FEHBP sites in a face-to-face environment, regarding specific benefit issues, contract language and benefit changes. Compares, discusses, and analyzes coverage offered by our competitors for the purpose of subscriber’s retention.
  4. Under the guidance of the Manager and/or the FEHBP Account Managers, Open Enrollment Activities (External): Presents, promotes and communicates Open Season information regarding benefits and rates through various Open Season activities scheduled at military bases, federal agencies and NARFE Chapter meetings. Must maintain a high level of proficiency on benefit/policy changes for all products offered in the FEHBP by CareFirst.
  5. Pre-Open Enrollment Strategic Planning/Coordination (internal): Under the guidance of the Manager and/or the FEHBP Account Managers, executes Open Season activities, including in-house educational sessions in order to communicate marketing strategies and goals, and to train the entire CareFirst FEHBP operations. Interacts with FEP Directors Office, Blue Cross Blue Shield Plans across the country, Agency Benefits Officers at federal agencies, various levels of associates and management throughout the organization regarding CareFirst’s FEHBP products complaints and problems.


Required:  Bachelor’s Degree or equivalent experience in lieu of a degree (additional 4 years). Incumbent must have and maintain a valid Life and Health Insurance License(s) in the jurisdictions in which accounts are managed (MD, DC, VA) or must obtain a license within 90 days of hire.   3-5 years of experience in health insurance/managed care industry in the sales/marketing or direct customer servicing area(s).   Ability to understand complex healthcare industry, learn and educate others on details of numerous healthcare products, including indemnity, PPO, HMO and ancillary product line.  Security access to military bases. 

Abilities/Skills: The position requires exceptional presentation skills, the ability to make persuasive presentations and the ability to demonstrate value by actively promoting product and services. Comfortable connecting with members and potential members in either one-one or group settings with a commitment to building customer relationships and brand loyalty.   Ability to work both independently and as part of a team, with a complete dedication to customer value. Ability to set priorities and handle multiple projects concurrently, work well under pressure, and work independently.  Must have excellent PC and iPad skills which include Microsoft Word, Excel, and ACT and must be easily adaptable to technological changes.  Requires business attire and reliable means of transportation.

Must be able to effectively work  in a fast paced environment with frequently changing priorities, deadlines,  and  workloads that can be variable  for long periods of time.  Must be able to meet established deadlines and handle multiple customer service demands  from internal and external customers, within set expectations for service excellence.   Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Preferred:  Relevant College Degree in Business or other related education.   Requires a complete knowledge of company policies, FEP and HMO procedures and practice in order to meet the needs of the subscribers.  FEP and/or HMO customer service experience, sales, knowledge in FEP and/or HMO benefits and enrollment procedures. Knowledge of FEP and/or HMO DC and Maryland systems and Regional Provider Network system.  Knowledgeable of CareFirst metropolitan DC and state of Maryland service area.



Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 09/12/2019

Federal Disc/Physical Demand

The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully. Must be able to travel throughout the CareFirst service area. Requirements are that they must be able to hear and talk.

The Junior Account Manager should be in good physical condition as the associate will be doing a great deal of walking, sitting, and standing along with kneeling, stooping, bending, and climbing steps in the course of performing the duties of this job.  Strength to lift and carry fifty pounds of materials and supplies is necessary. Travel required among CareFirst sites and FEHBP agencies and military bases.

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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