CareFirst Careers

Senior Scrum Master

Resp & Qualifications

PURPOSE: Leads a team of software engineers, Test Engineers and Business Analysts, in multiple Scrum teams, guiding the team on how to use Agile/Scrum practices and values with the goal of getting the most out of self-organization


Under the general direction of the FEP Program Manager the incumbent's accountabilities include, but are not limited to, the following:

  1. Leads a team of software engineers, Test Engineers and Business Analysts, in multiple Scrum teams, guiding the team on how to use Agile/Scrum practices and values with the goal of getting the most out of self-organization. Supports and guides the team to remove impediments by engaging the right stakeholders within the organization or partner organizations. Facilitates getting the work done by the scrum team, without assigning, or dictating the work. Facilitates discussion, decision making, and conflict resolution. Assists with internal and external communication and improves transparency. Provides all support to the scrum team using a servant leadership style whenever possible, and leads by example. Follows the Agile playbook and process at the FEPOC to support agile delivery. Facilitate release planning, sprint planning, daily stand ups, grooming, retrospectives, product demonstrations and other scrum ceremonies.
  2. Supports and educates the Product Owner, with respect to grooming and maintaining the product backlog. Work with Product owner and other supporting teams to enable seamless delivery. Engages with business stake holders on need basis to educate, learn and provide input to support/improve Agile delivery. Provide input and champion Agile process improvement initiatives based on team/external feedback.
  3. Support culture change to improve delivery agility. Provide coaching to team members who are new to Scrum and Agile practices. Supporting Team building and Team development by utilizing the abilities and skills of individuals, and fostering a feedback culture.
  4. Work on any related Project Management deliverables as assigned or needed to support project delivery. Work cooperatively with integrated team of FEPOC/ FEPDO/BCBSA Plan staff to successfully address any associated risks and issues.
  5. Support agile execution on other projects, by helping teams adapt the methodology to their environment, and coach Scrum Masters in the company. Identify gaps in process execution, through proactive engagement with multiple stake holders and influence changes to FEPOC Agile process to enable continuous improvement.


Required:  This position requires a bachelor degree or equivalent and a minimum 8 years of industry experience in IT; a minimum 4 years in project management and/or Scrum Master. Specific requirements include, but not limited to:
• Scrum Master certification (CSM, PSM I)
• Experience playing the Scrum Master role for at least four years on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc.).  Demonstrated experience applying Scrum or other Agile/lean principles, practices, and theory in all different contexts and environments to improve customer outcome.
• Advanced skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• The ability to distinguish between what "is Scrum" what is "not Scrum". Demonstrated experience and proficiency in providing situational coaching to teams and influencing decision makers in the organization to adopt practices and processes that supports agility.
• Track record of continued and recent education in Scrum, including training, conferences, user groups, self-study, etc.
• Applicable knowledge of the technologies used by the team


• Knowledge of other approaches discussed in the agile space: XP, Kanban, Crystal, FDD, etc. Ability to leverage them in daily execution on need basis.
• Knowledge and experience with widely successful agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
• Previous experience as a collaborative leader
• Excellent communication and mentoring skills

• Second level Scrum Master Certification (PSM II, CSP)
• Experience transforming organizational culture to improve delivery agility.
• Effectively carried out the role of an Agile Coach in an organization transitioning to Agile delivery methodology
• Ability to provide agile training, in one or more methodology (Scrum, Kanban etc.) to teams transitioning to Agile.
• Ability to help teams apply Agile and Lean thinking to the specific project/environment and impediments they face, and help team adapt as well as challenge existing practices, in pursuit of continuous improvement.
• Ability to see organizational bottlenecks that are impediments to agility, and influence leadership in the organization to drive process changes that support Agile Delivery.


NG IT Systems

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 09/21/2019

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.

The employee is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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