Resp & Qualifications
This position is both technical and business in nature. The incumbent is required to have a deep understanding of FEP Operations Center’s ® (FEPOC) technology, application, services and capabilities to effectively communicate service offerings to the (specific or multiple) businesses in understandable terms, and will establish new initiatives to address business needs. The incumbent is also required to consult with technical and business personnel at local Blue Cross and Blue Shield Plans nationwide to determine how Plans may take full advantage of FEPOC’s current solutions and to determine Plans’ future technology solutions needs that the FEPOC may fill. The incumbent also consults with technical and business personnel at the FEPOC to provide advice on how planned technology solutions may impact Plans’ technology or business processes. The incumbent is responsible for the timely recommendation of, and the coordination of, implementation at Plans of cost effective solutions for required business needs ranging in complexity from simple to very complex. Must possess the ability to perform detailed systems/business analysis, formulate detailed approaches to accommodate scope of project, presentations of pros/cons of approaches, coordination with affected IT areas, and coordination of non-IT areas if applicable. Emphasis in this position is the ability to step in, take charge if required, and produce the desired outcome with very little management intervention. Work is reviewed periodically by management.
Additionally, the incumbent will work in concert with executive leadership, Technical Staff Members, and the enterprise architects to ensure that activities across business areas are aligned with one another to provide maximum value to the customer and the fulfillment of goals. Collaborate with senior business leaders from (Specific or multiple) to develop and extend the overall strategy to specifically support (Specific or General) strategic initiatives).
BA/BS in Computer Sciences, or a related field or directly equivalent related experience. 6+ years in technical/software account management and experience in the following:
o successfully developed and implemented new technologies and work processes
o demonstrated high competency in project management and the execution of multiple or large projects
o demonstrated competency in strategic thinking and leadership with strong abilities in relationship management
o demonstrated leadership of multidiscipline, high-performance work teams/groups
o demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
o successfully developed and implemented applications using new and emerging technologies
o established a successful track record of managing joint IT/business teams through life-cycle phases
Experience in account management/marketing. Ability to work with requirement analysts, developers and testing staff to provide an understanding of possible repercussions inherent in system and sub-system design that may have impacts to Plans’ technology or business processes. Ability to articulate and understand customer requirements, analyzes technology trends, prepare and communicate information to support implementation of initiatives. Also required is the ability to work independently, in team environment, to perform complex analysis, and to multi-task in a fast-paced environment. Exceptional problem-solving skills are essential. Very strong oral and written communications skills are required, in order to communicate effectively with all levels of management, customer areas, and peers. Excellent interpersonal skills and leadership experience is required for internal/external executive level customer and vendor account management. Microsoft Office Suite skills are required.
Under limited direction from the IT Manager/Director, the incumbent’s accountabilities include, but are not limited to, the following:
IT & Busi Support Contact Cent
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before: DNP
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship