CareFirst Careers

Eng, Sys Infrastructure Sr

Resp & Qualifications

The incumbent is responsible for designing and defining system architecture.  Defines the Windows desktop images standards, deployment methods, and techniques for the virtual desktop infrastructure.  The individual will be responsible for automating system procedures and processes to evolve the technology in the organization.  Contributes to knowledge base for troubleshooting and maintaining the virtual and physical desktop environment.  Diagnoses and troubleshoots problems with PCs, software, communications devices within established procedures.  Contributes to on-call escalation support 24x7.  Performs scheduled night/weekend work as required due to environmental constraints.  Assists in ensuring compliance with Information Security policies and procedures. Interfaces with vendors to ensure appropriate resolution during system outages or periods of reduced performance.  Implementing the hands-on, practical technology work needed to support solution delivery. 

PRINCIPAL Accountabilities:Under the direction of Manager, Infrastructure Engineering

Designs and defines system and architecture for new or existing computer systems.

Computer architecture analysis and design, and analog or digital systems engineering.  Plans and directs upgrades of operating systems and designs system enhancements. Develops documentation on new or existing systems.  Develops and directs tests to ensure systems meets documented user requirements.  Identifies, analyzes, and resolves system problems. Determines system specifications, input/output processes, and working parameters for hardware/software compatibility.  Maintains current knowledge of relevant technology as assigned.  Manage Windows Server 2016 servers which support the SCCM environment as well as maintain/administer the SCCM environment. Creates and deploy PowerShell scripts to automate software installation and system configuration. Leverages SCCM to deploy and monitor software and manage inventory. Create software and hardware reports using various systems management tools.  Understand and use tools vSphere, RDP, SCCM remote control, Active Directory tools, vendor hardware management tools.

Advanced knowledge of subject matter to be able to Interface with team members on an ongoing basis to ensure installed systems and applications are performing as required and meets the business objectives of CareFirst Cloud Engineering and Operations.  Must possess the skills to work with the less experienced Systems Engineers in interfacing with our internal and external customers.          

            Creation of detailed project plans in support of assigned larger projects related to desktop functions.  Takes the leadership role for the team's assigned projects.

 Assists the Principal Architectural Engineer in the evaluation and integration of complex, emerging server, network based and imaging technology, which aligns with business strategy and initiatives for internal as well as external customers. Expand technical and business knowledge through reading, research, on-the-job training, and classroom training.                                                                       

This position is also subject to being "on call" for emergency situations requiring immediate resolution.

This position is subject to a Level 6C security requirement which includes but is not limited to, information confidentiality, HIPPA, Sarbanes Oxley and code of conduct policies                                                                                                                                        

Project Management & Presentation skills
Provide project management over the technical aspects of implementing infrastructure projects and major release upgrades for CareFirst’s largest, most complex and critical systems. 
•   Properly follow a project life cycle
•   Develop project plans
•   Complete all appropriate documentation and notifications in order to obtain resolution within the established timeframes
•   Provide input to the development of corporate IT standards and policies to ensure compatibility and integration throughout the company
•   Complete project work within budget constraints, if they exist
•   Review or manage subcontractor and vendor evaluation studies pertaining to the IT organization, IT Infrastructure and Architectures. 
•   Stay current in new IT technologies to maintain high level subject matter expertise.

SUPERVISORY RESPONSIBILITY: This position has no direct reports.  The incumbent will act as the point of escalation within the team to assist as needed.


Required:  College Degree or 5 – 8 years related work experience, or equivalent total experience.  Candidate must have extensive experience in Windows Operating System Platform, Citrix, Unified Communications, Imaging, Exchange, Active Directory and group policy.  Candidate must have extensive experience and clear understanding of enterprise backup and restore technology.   Complex understanding and experience with interoperability between Windows and network architecture issues.  Candidate must have extensive experience in server problem resolution and tuning.

Extensive knowledge in Storage Technologies.

Extensive Knowledge in virtualization technology (VMware) to include Virtual desktops.

Must have extensive knowledge in Microsoft Operating systems, and Linux and Citrix.


MCSE (Microsoft Certified Systems Engineer) certification and two or more of the following certifications based on primary responsibility or related work experience:

MCSE (Microsoft Certified Systems Engineer)

MCSA (Microsoft Certified Systems Engineer)

MCITP (Microsoft Certified IT Professional)

Microsoft Administrator Associate

VCP (VMware Certified Professional)

Strong MS BackOffice application experience (SMS, SQL, etc.).                                

Lenovo, HP, iGel and Thin Client hardware experience

In depth knowledge of VMware Virtual center\ESX

Scripting Knowledge, with the ability to create scripts for server management & support




Department: Client Technology Services - MD

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 1/6/2019


Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that much be met by an employee to perform the essential duties and responsibilities of the position successfully.  Requirements may be modified to accommodate individuals with disabilities.

The employee is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. The functions of this position may also require physical activity such as bending, stooping and kneeling, as well as lifting equipment of weights up to 50 lbs.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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