CareFirst Careers

Vendor Management Manager

Resp & Qualifications

The Vendor Management Manager is responsible for driving key business relationships with critical business partners, managing global partner issues, and working with internal teams such as Sales and Marketing to ensure understanding of customer and business needs.  This position will contribute to enhancing and optimizing the processes and workflows established between CareFirst and contracted vendors. In addition, the Vendor Management Manager will hold vendors accountable for contracted performance guarantees to ensure members receive the highest quality of service and ensure financial compliance to contracts.

Principal Accountabilities:

 Responsible for overseeing the vendor management process including supervision and monitoring of Commercial Individual, Small Group, and Specialty Division vendor performance.  Responsible for ensuring processes are in place to monitor vendor performance against Service Level Agreements and key contract provisions; establish processes for vendor performance reporting and issue resolution.  Review the status and performance of the vendor relationship and contract to determine overall effectiveness.

 Provide outsourcing expertise and represent the Commercial Individual, Small Group, and Specialty Division Business Owners during the RFP process to ensure business goals are clearly identified and achieved.  Responsible for working with the Purchasing and Legal Departments to ensure vendor procurement complies with Corporate Purchasing Policies.  Responsible for facilitating the RFP process, which includes but is not limited to, requirements development, defining milestones, risk identification and mitigation and vendor selection.  Work with Business Owners to develop and document Statements of Work (SOW) that support the outsourcing arrangement.

Responsible for monitoring and evaluating vendor performance and compliance with service level agreements, contract guidelines, Sarbanes Oxley regulations, disaster recovery and business continuity protocols and requirements.  Support the Business Owners through coordination of issue resolution.  Responsible for providing reports on vendor performance including non-compliance and making recommendations for vendor performance improvement; conduct root cause analysis, determine appropriate corrective action and impose financial penalties on Commercial Individual, Small Group, and Specialty Division vendors.  Oversee daily, weekly and quarterly progress updates as needed. Manages financial contract through tracking, monitoring reconciliations, and auditing payments

 Responsible for interpreting existing and negotiating new contracts on behalf of the Commercial Individual, Small Group, and Specialty Division.  Work with Commercial Individual, Small Group, and Specialty Division Business Owners to ensure service level agreements and contract guidelines are clearly defined and documented.  Accountable for working with the Commercial Individual, Small Group, and Specialty Division Business Owners and other impacted areas to establish new internal workflow processes and procedures to manage vendor impact on the business area. 

Responsible for representing Commercial Individual, Small Group, and Specialty Division Business Owners on internal committees pertaining to corporate initiatives, legislative requirements and systems initiatives, which may impact assigned vendor(s).  Clearly articulate these committee results with Commercial Individual, Small Group, and Specialty Division Management, Purchasing and others in the RFI/RFP and other communications.  Serves as Commercial Individual, Small Group, and Specialty Division Liaison with other departments.

Develop annual account plans for and build long term relationships with key partners

Proactively identify and qualify new leads and new partnership type opportunities. 

Work with partners to help them understand CareFirst processes and business.

Required: Bachelors degree in business or health care administration;

7+ years of progressively responsible experience in the healthcare industry and at least 4+ years in Vendor Management, Contracts administration, Purchasing and/or RFP/SOW work;

Broad knowledge of health care legislation;

Ability to collaborate and influence across different functional areas within the organization.

Past success in building productive long-term vendor and customer relationships.

Ability to present professionally to senior management of CareFirst and contract providers and vendors;

Strong financial analysis skills;

Operations, IT or similar area managing multiple projects and/or vendors as project leader;

Demonstrated ability to develop and manage multiple projects, department areas within acceptance of timeline and budget

Ability to work with diverse groups of internal and external management and associates, especially in times of conflict and pressure to adhere to project and contractual obligations.

Mutually acceptable action plan development and follow up is a key requirement within the relationship management.

Demonstrated financial and business analysis skills, at complex levels, while able to clearly communicate information from team member to senior executive. This includes written and spoken communication

Previous effective use of tracking and reporting processes, software and systems

Excellent communicator who expresses facts and ideas in a clear, convincing and organized manner.
Proven people skills, with the ability to establish relationships and influence stakeholders at all level

• Broad knowledge of pharmacy landscape and legislation

• Masters degree in Business Administration, Health Care Administration or JD



Department: Specialty & Pharmacy Administration

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 3/8/2020

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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