CareFirst Careers

Dental Program Coordinator

Resp & Qualifications

The Program Coordinator is an integral part of the department management team who works closely with the Dental Director, Dental Consultants and Clinical Quality Management Specialist, providing support for, and coordination of, non-clinical department activities. This position is full time and is performed during routine business work hours in order to support all internal and external stakeholders.  There is some flexibility for telework.

Under the general supervision of a Director, the incumbent’s accountabilities may include, but are not limited to, the following:

  • Develop project plans, data bases, analytic tools and dashboards that track, monitor and trend data that demonstrate progress of all department activities, including ongoing projects and department/individual goals. Manage and update project plan tasks to ensure on time delivery of outcomes. Intercede when plans are off target and make recommendations to the dental director and the project team members for course correction.  Present to the project team and other departments that showcases rationale for, and outcomes of the projects at any stage of the project plan. Ongoing updates and organization of information on shared drives and the corporate intranet, archiving retired documents as needed.
  • Request and review datasets to identify providers/practices to be audited for quality of care/profiling actions (site visits, chart audits, remedial education). Prepare initial data review summaries, prepare pre-audit paperwork, assign to dental consultants, tally results of audits and submit results with summary to Dental Director.  Ensure that any corrective action plans (CAP) are tracked and assign appropriate follow up actions to dental consultants and providers; record and report on all ongoing activities related to audits and CAPs.
  • Support of all dental consultants, including scheduling and coverage for, PRA maintenance, ensuring timely required trainings are completed correctly, invoice process for hourly payments, onboarding new consultants as needed.
  • Set up meetings, prepare agendas with input from dental director, attend meetings, take and distribute accurate minutes, arrange for rooms/food/materials for attendees, and other duties as identified as necessary.  To successfully execute large events, work closely with the Conference Services department as a key participant on the project team.
  • Ensure all processes that include approval chains are executed timely and comprehensively; track and report on progress of processes to include, but not limited to, legislative actions that require our department action, changes to coding for claims review, marketing/communications, etc.

Required Education/Experience/Skills/Abilities:
Bachelor’s Degree. In lieu of a Bachelor’s Degree, must have 4 years of experience in program coordination or project management.

In addition, must have:
• 1-3 years of experience in project/program coordination or project management.
• Computer proficiency at an intermediate or higher level (MS Outlook/Word/Excel/PowerPoint, SharePoint, Internet).
• Excellent written and verbal communication skills.
• Ability and desire to work in a collaborative and cross-departmental environment.
• Exemplary organizational skills, in order to take ideas and form clear directions for executing on those ideas. Excellent coordination skills.
• Solid track record of taking initiative and contributing to out-of-box thinking.
• Demonstration of a continuous focus on quality improvement to constantly improve tools, actions, and output for all activities.
• Well-developed interpersonal skills and the ability to synthesize information quickly. 
• Excellent analytical skills; ability to analyze data to inform decisions and actions.
• Effective presentation, negotiation and influencing skills to interface with all levels of management.
• Ability to apply complex problem-solving abilities to achieve problem and process solutions.
• Must demonstrate resilience and effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.  Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.   Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Experience in the dental industry with knowledge of practice operations, clinical terminology, etc. is a plus.




Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 4/2/2020

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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