CareFirst Careers

Principal Infrastructure Architect

Resp & Qualifications



• The Principal Infrastructure Architect functions at the Director level by providing technical leadership, vision, and direction for an Enterprise Analytics and Data Warehouse system, ensuring support of the company’s business objectives and requirements. The incumbent has key responsibility for ensuring integration and system coherency between systems and other computing operations and activities. The individual must understand how to leverage business applications and technology for competitive advantage.   The incumbent is responsible for developing solution architecture and integration strategies, providing both strategic and tactical planning; configuration and/or modification of procedures, processes, software or hardware to solve business systems problems, considering computer equipment capacity and limitations, operating costs and business needs, as well as financial limitations and benefits.  This requires expert technical knowledge of all components of multiple operating systems and technology platforms demonstrating the level of advanced technical skills and experience necessary to develop and implement complex custom solutions.

• The Principal Infrastructure Architect has accountability for serving as the lead technology expert and architectural design resource for the organization’s technology infrastructure and platforms including but not limited to UNIX, Linux, Windows, Database, Middleware, Data Network, Storage, System Monitoring and Management, Performance Engineering and Disaster Recovery Planning.   This accountability extends to infrastructure planning, design, development, execution, operations, and integration of data, security and applications architectures including current on-premise and future cloud based solutions.

• The Principal Infrastructure Architect may also direct highly complex, large scale, multi-location, multi-year IT centric initiatives consisting of multiple projects and tasks with budgets in excess of $10 million.  Leads requirements and creation of highly complex technical solutions required for analytic business applications and ensures that the infrastructure is designed for performance, availability, scalability and operational compliance. Conducts and leads design and architectural reviews to ensure adherence to performance guidelines, availability, architectural and security guidelines.

• Leads problem resolution activities for infrastructure and application issues at the highest level of technical escalation within IT Operations, conducting these activities across platforms and across organizations, including external partners.     Leverages performance monitoring tools and utilities to review and interpret system logs, errors and patterns to determine root cause defining and implementing mitigation strategies.    Mentors other technical teams with the implementation of best practice and industry standard solutions for infrastructure implementations.

• Incumbent will drive continuous improvement for the ITSM implementation. Participates and provides leadership with ITIL problem management, configuration management, change management, knowledge management, and availability and service management components.

• The incumbent will also act as a consulting resource for the strategy, design and implementation of the disaster recovery and business continuity infrastructure, architecture, documentation and processes.  This position works with Disaster Recover/Business Continuity teams as well as technical support groups across TOS, external business partners, and CareFirst business units to develop and maintain an integrated strategy that meets the Recovery Point Objectives and Recovery Time Objectives of the services CareFirst provides its associates and customers, ensuring availability of core systems.


PRINCIPAL ACCOUNTABILITIES: Under the general direction of the VP, Directors and Managers of IT Operations, the incumbent's accountabilities include, but are not limited to the following:


Serves as consultative resource to IT Operations VP, directors, managers and CareFirst technical teams, business units, and external partners that are creating/developing/maintaining system design in areas such as infrastructure, security, operations, integration, execution and network.   Duties often span multiple heterogeneous platforms, and particularly as these designs apply to CareFirst infrastructure and technologies.


As the top level of technical expertise within IT Operations for the CCTI Analytics and Data Warehouse for infrastructure and integration provides direction to other technical team members, including principal engineers, DBA’s, project managers, and management.   Provides leadership in diagnosing and preventing production problems and assists with communications of business and customer impact of incidents.


Utilizing expert knowledge of business and technical operations play a primary role in the development and implementation of Operating and Service Level Agreements in conjunction with implementation of ITIL processes, procedures and disciplines.


Provides guidance and leadership to effectively manage and utilize CareFirst technology resources according to budgetary and resource constraints based on business priorities.


Engage in constant learning to stay current with new technologies and create and sustain business literacy.


 Represents IT Operations as appropriate, and plays a pivotal role in CareFirst corporate initiatives by providing design and capacity input for the technology to support those initiatives.  This includes the coordination of IT Operations in the delivery of the required infrastructure for complex and critical technologies.


Acts as primary representative of core technologies at CareFirst architecture and governance processes (SRT, ARB and related processes), with recognition as voting members within those processes.


Provides oversight, guidance and direction of enterprise and infrastructure initiatives, including project execution, steering committee leadership, and setting direction for projects at implementation level.


As appropriate, functions as program/project manager in the technical delivery of corporate and infrastructure initiatives.


Researches emerging technologies, changes in the Insurance/Healthcare industry and the business functions of various customer groups in order to determine if the advanced technologies fit the needs of changing strategies, goals and objectives.


Develops strategies for implementing new technologies and enhancing existing infrastructure.  This development includes collaboration with procurement, vendors, and financial management to appropriate budget planning and management.  Identifies and acts upon opportunities for continuous improvement and seeks opportunities for learning, with a personal demonstrated commitment to change and improvement, leading by example for peers and staff.


Provides mentoring and coaching to team members and other technical areas, partnering with management to provide technical competency input to development and performance plans. 


Mentors management and senior technical team members within IT Operations and across TOS as appropriate on CareFirst technologies and operating procedures.   Serves as a direct consultative resource to the VP and Directors of IT Operations, as well as other technical teams and business units by explaining technical alternatives in understandable language and by providing and influencing the adoption of appropriate solutions to problems.


Provides technical and project leadership of matrix team of people who have responsibility for strategy and development, including systems and application development, vendor management, and legacy systems integration.   Leads communication between all key CareFirst groups and the customer community via meeting facilitation as required and input into status reporting mechanisms (weekly, monthly, and quarterly).


Maintains high level of engagement with vendors and external partners to ensure awareness of new technologies and partners with the Architecture team relative to review and implementation, and ensuring compatibility within CareFirst’s Enterprise Architecture.  Actively seeks and attains expansion of technical and business knowledge and expertise through participation in training, conferences and independent research.


Provides master level technical direction within the appropriate discipline and guidance/oversight for the installation administration and configuration of the most complex software and hardware environments in a timely manner in keeping with current release levels to ensure performance and security of CareFirst systems.


Leads the team in compliance with and maintenance of all corporate change control, ITIL, security and Audit requirements.


Provides guidance and approval of schedules for software and hardware maintenance, ensuring review of potential integration issues and mitigation strategies

Reviews user/acceptance testing activities and blackout for new installations and upgrade activities.




A Bachelor's degree in computer science, information systems, business administration or related field or equivalent and minimum of 15+ years in high-level systems and/or applications and/or network design, infrastructure/systems administration development and tuning, as well as with database design and access, familiarity with networking fundamentals and experience influencing senior-level management with technical consultation to both internal and external teams.


• Candidate must have a minimal ITIL Foundations certification as well as technical certification in multiple platforms.



  • Ability to lead dynamic, energized, and highly creative multidiscipline high-performance work teams in learning and applying new skills/techniques to respond to business needs.
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs, developing and delivering IT centric projects using (where appropriate) leading-edge technology. 
  • Excellent teamwork and interpersonal skills, with the ability to persuade and influence customers, employees, and management at all levels and thrive in a cross-functional environment.
  • Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.  Strong management, business planning, and development skills.
  • Expert analytical, problem-solving, and conceptual skills.
  • Strong negotiation and decision-making skills to influence management, as well as internal and external partners.
  • Demonstrated ability to coach, lead and mentor others.
  • Demonstrated project management, vendor management and budgeting skills for complex, enterprise wide projects.
  • Ability to analyze, understand and effectively communicate and translate between business requirements and technical design and implementation.
  • Ability to identify and adapt to multiple, changing priorities in a high pressure, tight deadline environment.  Display self-motivation and capability for working on concurrent assignments while leading others to deliver technology solutions focused on quality and service in spite of the fast pace.



  • Background and experience in the healthcare/insurance payer industry
  • Advanced ITIL certifications
  • Advanced certifications in key CareFirst technologies
  • Project Management Certification
  • Cloud technology certification
  • Virtualization certification
  • Master’s degree in computer science or related field.








Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 4/5/2020

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Learn more about Information Technology