CareFirst Careers

Director, Product & Delivery, FEP

Resp & Qualifications

PURPOSE:  Directs the development of national technology product offerings that are a set of FEP technology delivery programs.  These technology products are complex and large scale and have a strategic impact on the Blue Cross and Blue Shield (BCBS) Federal Employee Program (FEP) consisting of all BCBS Plans nationwide. Acts as the technology product strategist who leads the development of FEP technology product roadmaps and the successful delivery of multiple initiatives to deliver the technology product offerings on a national scale on time and on budget. Acts as the account manager for these products and strategic programs and influences FEP clients, including the Blue Cross and Blue Shield Associations (BCBSA) Directors Office and BCBS Plans nationwide, to secure funding to deliver the strategic initiatives. Requires understanding of FEP client business and program requirements, strategic imperatives, industry mandates and risk management goals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Duties and Responsibilities
Technology Product Strategy

Defines the product strategy and roadmap for FEP technology products deployed on a national scale to meet the current and future strategic direction, risk management imperatives, and mandates of the FEP programs. Works closely with senior management at the BCBSA Directors Office and national BCBS Plans to define new products and services that can meet current and future needs. Future product offering will require the development of technology prototypes and proof of concepts that will demonstrate capabilities and gain support and strategic alignment. Responsible for sponsoring these strategic initiatives, influencing product strategy and development and securing funding and prioritization to proceed. Leads the FEP Operations Center response to BCBSA Request for Information (RFI) and Request for Proposal (RFP) to pursue and acquire additional business beyond year to year SOW funding. Works closely with the FEP Director’s Office to align, prioritize, and manage all change requests and projects for a given technology product to ensure alignment with current and future direction as defined by the Product roadmap.

Customer Account Management
Works proactively with customers in BCBSA Directors Office and National BCBS Plans to set direction for FEP program initiatives, prioritize work across programs, propose future initiatives, support continuous planning cycle, and  seek out new opportunities for FEPOC. Acts as the account manager to ensure successful completion of the FEP technology product project portfolio.  Directs and manages the integration of vendors/consultants, tracks/reviews their deliverables and completes an ROI analysis for projects. Is the escalation point for major issues associated with technology delivery programs and is responsible for working with senior management within the BCBSA Directors Office and FEPOC.

Technical Program Management
Maintains portfolio view of all initiatives within their responsibility; ensures adherence to consistent Project management guidelines and policies for programs; ensures the technology delivery programs are managed on schedule, on time, and within scope while escalating highly visible issues to senior management attention within in the BCBSA Director’s Office and FEPOC.  Manages the budget of the portfolio of programs and initiatives for which they are responsible.  Ensures status and budget reporting internally and for clients is accurate and delivered on time; and manages resource allocation across programs. Resolves resource conflicts. Supports regular reporting reviews and audits.  Ensures the transfer of “care, custody, and control” of the entire program upon completion.  Ensures proper documentation of core systems, accounting and operational procedures to maintain the ongoing integrity and longevity of installed systems.

Technology Product Delivery
Directs multi-functional Agile teams to develop, implement and maintain FEPOC technology products and services that support BCBSA FEP strategic initiatives in order to maintain a competitive edge in the marketplace. 

Staff Management
Provides direction, prioritization and motivation to program team staff, in order to manage allocation of resources to meet work fluctuations and budget and time constraints across multiple program and industry mandates. Provides product and business direction and guidance to the technology product delivery teams. Reviews staffing goals and expectations to ensure that each is consistent and adequate to meet department goals.  Delegate responsibility and authority to appropriate staff within the team.  Evaluates performance of each team member, generates development plans and sets goals within the context of the corporate policy.  Provides coaching, counseling and motivation to team members ensuring staff has the appropriate tools and training.  

This position is subject to level 6C security requirements.

Requires a four-year degree in CIS/MIS or equivalent IT experience  plus 10 years of related project and/or product management experience in an IT environment, as well as 5 years of management experience.    Requires client and account management skill to effectively manage external customer interactions, develop complex solutions to meet their needs, and judgment to achieve win-win outcomes in client negotiations. Experience designing technology product offerings and roadmaps aimed to Member/Customer Engagement over digital space. Working knowledge of program management, project and system development life cycle methodologies, and the understanding of the technical aspects of an IT project.  Must possess an advanced/broad base of knowledge in multiple technologies, multiple development methodologies, e.g., iterative, agile, etc.  This position requires excellent management skills including: project and program management; relationship management; technology product management; process improvement; work flow balancing; activity scheduling; problem resolution; flexibility; excellent interpersonal, negotiation, oral and written communication and presentation skills.  Ability to manage large, diverse project teams at multiple sites for external clients.  Ability to manage all financial components of large-scale initiatives. Ability to manage large scale system development to produce technology products leveraging Java/J2EE services, portal and mobile Technology, business rules engines, process orchestration tools, enterprise service buses, etc .

Preferred:  Experience leading the delivery of the solutions for Member/Customer Engagement over digital space in an Agile environment is must.  Have proven experience with delivery of complex B2C solutions over web, mobile and other digital channels aimed at increasing member engagement and satisfaction. Knowledge & understanding of contemporary technologies like Java/JEE as well as legacy Mainframe technologies is huge plus. Sound understanding of complex organization structures  and client relationship & proven track record in working in a multi-vendor environment and ability to navigate through internal and external landscape for successful delivery.


Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 5/23/200

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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