Resp & Qualifications
This incumbent is responsible for leading the Infrastructure solution, implementation, and supporting the daily operations in the area of Microsoft products like Windows, 0365 suite of products, Active directory and VMware products. Responsibilities will include but are not limited to be the technical lead on all Windows, ESX and Storage environments to include application subject matter expertise on VMWare, Virtual desktops, Unified Communications, Imaging, Citrix and Exchange. This individual will be responsible for leading the day to day delivery and support of all FEPOC End User services infrastructures. Being the point of contact for End User Technologies. Implementing the hands-on, practical technology work needed to support solution delivery. This work involves applying systems integration, development, system design, maintaining, configuring, administering, project management and the coordination of service.
The position requires strong troubleshooting, project management, and effective communication skills to collaborate with other technical teams on complex infrastructure designs or difficult troubleshooting.
• This includes providing direction to the team and leading the installation, operation, function, availability, and maintenance of server hardware and software, systems and peripherals. The incumbent oversees all projects in the section and reports the status to the End Users Services manager either during 1:1 or weekly status reports. Perform other duties as specified by Manager. The support and management End User Technology platform and configures/maintains storage in the SBPASC environment. Providing and supporting high system availability. Accountable for ensuring the current service level requirements\agreements (SLR\SLA) are met. Provides daily support Monday through Friday, extended time may be required to meet project deadlines for system upgrades, project support and system emergency. Candidate must take on a leadership role on the team. Must be able to work flexible hours, which will sometimes include weekends and holidays. Position is subject to being "on call" for after-hours support situations 24x7, 365. Travel between all CareFirst locations will be required day or night depending on need.
Under the direction of the Manager of End User Services the incumbent’s accountabilities include, but are not limited to, the following
Server/Virtualization Infrastructure Management
This position's primary responsibility is building a quality infrastructure solution and implementation, leading the efficient operation, development and administration of the corporate server infrastructure. Below is the skillset required
10+ Years’ Experience
5+ Years’ Experience
Process and Technical Improvements and Automation
Additional Skills Preferred
Project Management & Presentation skills
On-call support and SME on Datacenter Techologu
This position is subject to a Level 6C security requirement which includes but is not limited to, information confidentiality, HIPPA, Sarbanes Oxley and code of conduct policies.
SUPERVISORY RESPONSIBILITY: Position has no direct reports but is responsible for taking the lead role on the team and providing less experienced Systems Engineers with direction and guidance. Overseeing and accountability for team projects. This includes mentoring and coaching the less experienced engineers. Will also lead Vulnerability remediation, Patching, remediate unsupported platform to supported version, systems upgrades or related projects, directing the work of other engineers.
• College Degree or 8-10 years related work experience, or equivalent total experience. Candidate must have extensive experience in Windows Operating System Platform, VMWare ESXi, VxRail, EMC Storage, VDI, MS O365 product suites like Exchange, ProPlus, SharePoint, OneDrive, Citrix, Unified Communications (MS Teams, Video Conferencing Technologies), Imaging, Exchange, Active Directory and group policy. Candidate must have extensive experience and clear understanding of enterprise backup and restore technology, HA and Disaster Recovery technology. Complex understanding and experience with interoperability between Windows and network architecture issues. Candidate must have extensive experience in Data center technology problem resolution and tuning.
Strong leadership skills a must along with following
10+ Years’ Experience
5+ Years’ Experience
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship