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Resp & Qualifications
This position is responsible for performing moderately complex analyses and problem resolution for the Customer Development Section. Manages projects and prepares reports and presentations for staff and upper management. Provides analytical and reporting support for such purposes as: customer visit preparation, customer segmentation, identifying and sizing business opportunities and answering information and analysis requests. Utilizes section systems to run queries, reports and extract data.
1. Specializes in the reporting and data analysis functions for the Section. Prepares and distributes various standard and ad hoc analysis and reports in support of reporting requirements. Produces various customer statistics and analysis. Assists in customer visit briefing book preparation and other report generation. Analyzes and interprets data.
2. Provides research and analysis support to the Section. Responds to Plan Consultant and Director inquiries, handles special requests, researches moderately complex issues, develops custom reports/tools to assist management, and supports various voice of the customer initiatives.
3. Maintains and analyzes customer data to identify trends and business opportunities. Leverages data to size business opportunities and support business case. Crafts marketing content and messaging to support business opportunities.
4. Responsible for data quality and integrity. Operates as a valuable resource on best practices and process improvements related to the Section. Evaluates, maintains and improves the efficiency of the organization. Makes recommendations to improve data collection and reporting processes.
Required: Bachelor’s degree, or equivalent work experience related to project management, customer relationship management, marketing, and/or statistical analysis. Mid to advanced level experience with PC spreadsheet and database applications (Microsoft Excel and Access preferred). Proficient in all Microsoft Office programs. Demonstrated writing, communication, and analytical skills. Highly organized and detail-oriented. Experience building and designing reports.
Abilities/Skills: High level of analytical and statistical abilities. The ability to work independently and with those in various departments and areas not directly reporting to the Section. Ability to work with and support Senior Management and to disseminate and summarize information into a format that can facilitate high level decision making.
Preferred: Master’s Degree. Healthcare insurance industry experience. Advanced skills in Microsoft Powerpoint. Experience using CRM tools, specifically ACT!
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before: 3/22/2021
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship