Supervisor, Broker Contract

Resp & Qualifications

PURPOSE:

The Supervisor, Broker Contract provides high level administrative and operational support to Brokers. Supervise and oversee all administrative functionalities of all Broker Contracting and Onboarding Processes.

ESSENTIAL FUNCTIONS:

• Supervises and facilitates the day to day administration and operational onboarding activities of Brokers for all Market segments.
• Responsible for documentation of departmental processes (SOP’s) and workflows. Make recommendations & implementations of new technology features to improve efficiencies.
• Supervise and train staff and customers on requirements pertaining to Contracting, Appointment/Termination, Licensing, and COI related work. Oversees the development of staff communications as well as educational programs on matters related to broker contracting & compliance.
• Lead compliance monitoring of annual re-contracting and Corporate Audit’s to ensure compliance for Broker agents and agencies.

QUALIFICATIONS:

Education Level: Bachelor's Degree. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Education Details:

Experience: 3 years client, customer service, operations or Broker distribution experience
Demonstrated leadership skills

Preferred Qualifications
3 years supervisory experience

Knowledge, Skills and Abilities (KSAs) Proficiency
Strong inter-personal and teaming skills  - Advanced
High level analytical and statistical ability required to resolve spreadsheet report issues - Advanced
Strong organizational and time management skills; ability to work in a fast-paced environment. - Advanced
Ability to interact effectively with people at different organizational levels, both internally and externally. - Advanced

Additional Skills and Abilities

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
 

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Closing Date

Please apply before: 2/15/2021

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship