CareFirst Careers

Cyber Operations Manager

Resp & Qualifications

This position is for a Manager of our Cyber Operations team and will be directly responsible for the analysis, incident response, and forensics within our Security Operations Center.


Under the supervision of the Director, Enterprise Services, the incumbent’s accountabilities include, but are not limited to the following:

Plans, develops, implements and controls the Corporate Information Security Strategy to reduce risk and provide an appropriate level of information security to address business needs in the most cost effective and reliable methods possible.
Identifies and provides guidance on regulatory, legal and audit security related issues.

Mentors and develops staff to understand CareFirst business, security processes, system architecture and security risks. Provides appropriate levels of guidance, encouragement, education, or discipline to ensure the highest quality delivery of services by responsible staff. Provides staff leadership by example.  Maintains current job descriptions, performance plans and associate evaluations.
Maintains the overall Information security budget. Provides status reports and metrics supporting Information Security initiatives.
Resource planning to ensure necessary time, people, and money are accounted for to meet the needs of internal group projects, corporate initiatives, and day to day to support. 

Maintain both managerial and technical skill set through training, industry conferences, etc.


This position requires a Bachelor of Science degree in Computer Science, Information Systems Management or similar degree with 8 or more years of experience in an IT Security related field or commensurate work experience.  Healthcare or related industry experience is a plus. Three or more years’ experience in management or relevant leadership is required.

The position requires:
An extensive knowledge in cyber security operations, incident response, networking, SOC operations, and basic information security principles

Strong briefing and customer service skills

Strong related experience in developing security procedures;
Passion for cyber security work;

Desire to lead and mentor cyber security analysts;
Strong planning and organizing skills and able to delegate and manage the work of internal and external personnel;
Strong problem analysis skills, be decisive and flexible; and,
Excellent oral and written communications skills.


Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 1/22/21

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Learn more about Information Technology