CareFirst Careers

Manager, Community Health & Social Impact

Resp & Qualifications

The Manager develops, implements and oversees a comprehensive evaluation strategy aimed at assessing the performance of a portfolio of Community Health & Social Impact (CHSI) investments and programs, ultimately disseminating work products on whether and how the investments and programs derive value and produce measurable outcomes. Works with a matrix of clinical, population and community health thought leaders to translate evaluation findings into actionable improvements to CHSI investments and programs and assists in the roll-out of new initiatives in order to incorporate rapid-cycle feedback and learning.

Weight Essential Functions
Coordinates, plans and executes assessments and program evaluation activities related to public health issues. These include but are not limited to: public health infrastructure and systems development, health promotion education programs, the built environment, health promotion policy, and/or chronic disease prevention and wellness initiatives.

Develop, write, and execute a range of supervised program evaluation plans to include needs assessments and developmental, process, and outcome evaluations using multidisciplinary skills and both quantitative and qualitative methodology.

Documents findings from evaluations in a variety of formats and to a variety of audiences.

Develops internal and external tools, strategies, and policies to facilitate evidence based public health practice.

Builds capacity for and advance knowledge of program evaluation methods and strategies among community stakeholders.

Manages individual and team outcomes by hiring, training, orienting, coaching, communicating job expectations; monitoring and assessing performance and enforcing policies and procedures. Ensures that team members are kept abreast of all relevant standards and methods. Develops and manages the team’s budget.


People Management
# of Direct Reports: 1-5
# of Indirect Reports: None
Individual Contributor Details

Freedom To Act
Work is accomplished without considerable direction.  Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results.  Exerts significant latitude in determining objectives of assignment.  Takes calculated risks with consultation from the expert.

Problem Complexity and Problem Solving Timeframes
Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors.  Constructs and may pursue alternative paths towards a solution.  Exercises judgment in selecting method, techniques and evaluation criteria for obtaining results consistent with broadly defined policies and practices.  Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically six to twelve months or more to resolve.

Level of Supervision Received
Functions independently within broad scope of established departmental policies/practices; generally refers specific problems to supervisor only where clarification of departmental operating policies/procedures may be required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Business, HealthCare Management, Public Health or a related field

Experience: 5 years public health and community-based evaluation or a closely related field of work
1 year formal direct people leader experience

Preferred Qualifications
Experience in community based participatory research, collective impact, place based strategies, results based accountability and/or related methods and frameworks for large scale public health evaluation.

Knowledge, Skills and Abilities (KSAs) Proficiency
Familiarity with foundations of program evaluation and knowledge of evaluation designs Proficient
Ability to educate program staff and partners about evaluation concepts and methods. Proficient
Knowledge of appropriate data collection and analysis methods including the ability to conduct analyses using proper analytic tools for quantitative (e.g., SAS, SPSS, R, Minitab) and/or qualitative (e.g., Nvivo, Atlas.ti, MaxQDA) data. Proficient
Ability to organize and summarize information clearly and concisely. Experience with synthesizing information generated through an evaluation or applied research study to produce findings that are clearly linked to the data collected. Proficient
Ability to work with stakeholders to present analyses, find common themes, and identify relevant and actionable findings from evaluations. Proficient
Commitment to ensuring evaluation activities are conducted in a culturally competent and ethical manner. Proficient
Ability to develop action plans and systems to facilitate and track implementation of evaluation findings and recommendations Proficient
Ability to mentor and coach associates to accomplish goals, provide objective evaluation of associate performance, and implement strategies to improve individual and team-based performance as needed. Proficient
Ability to adapt to changing environments and effectively manage change by providing hands on leadership Proficient




Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 1/30/2021

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Physical Demands N/A Rarely Occasionally Frequently Constantly Weight
Standing X
Walking X
Sitting X
Lifting X 20 lbs
Carrying X 20 lbs
Pushing X 20 lbs
Pulling X 20 lbs
Climbing X 20 lbs
Balancing X
Stooping X
Kneeling X
Crouching X
Crawling X
Reaching X
Handling X
Grasping X
Feeling X
Talking X
Hearing X
Repetitive Motions X
Eye/Hand/Foot Coordination X
Working Environment N/A Rarely Occasionally Frequently Constantly
Extreme cold X
Extreme heat X
Humidity X
Wet X
Noise X
Hazards X
Temperature Change X
Atmospheric Conditions X
Vibration X

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Learn more about Medical Management