CareFirst Careers

Enterprise Vendor Manager

Resp & Qualifications

The Enterprise Vendor Manager (EVM) is responsible for facilitating and managing monitoring activities for Strategic Vendors that are critical to CareFirst operations. The EVM collaborates with the Business Units receiving services from such vendors and supports the overall health, relationship, issues, and strategic direction of the vendor relationship.

Principal Accountabilities:

Essential Functions

Vendor Performance Management:
Manages performance and relationships for strategic vendors including SLAs/KPIs, contract and risk metrics.
Facilitates and conducts business reviews (operational/executive oversight meetings).
Oversees the end to end process of Issues Management, from identification to remediation.

Planning & Due Diligence:
Informed of the risk/contract negotiation and onboarding activities for strategic vendors.
Manages and communicates relevant information regarding strategic vendor profiles across CareFirst.

Directly involved with renewals for strategic vendors, including the addition of any necessary contractual elements.
Remains aligned with Procurement and Legal in order to share insight on strategic vendors.

Strategy & Segmentation:
Consults with Business Units to develop innovative strategies, drive efficiencies in vendor offerings and identify operational efficiencies.
Lends support to sourcing strategies existing within Business Units and provides market insight as needed.

Vendor termination/Renewal:
Makes decisions alongside Business Units to determine termination for strategic vendors, the impact across CareFirst and remediation plans.
Actively monitors contract expiration dates to proactively address renewals and termination.
Consults with Business Units and key CareFirst Stakeholders regarding the terms and conditions, service delivery, etc.


  • Bachelor’s degree in business or health care administration; In lieu of a degree, an additional 4 years of experience is required.
  • 5+ years of progressively responsible experience in vendor management, Contracts administration, Purchasing and/or RFP/SOW work; and 3+ years in the Health Care Industry
  • Ability to collaborate and influence across different functional areas within the organization.
  • Past success in building productive long-term vendor and customer relationships.
  • Ability to present professionally to senior management of CareFirst and contract providers and vendors;
  • Strong financial analysis skills;
  • Operations, IT or similar area managing multiple projects and/or vendors as project leader;
  • Demonstrated ability to develop and manage multiple projects, department areas within acceptance of timeline and budget
  • Ability to work with diverse groups of internal and external management and associates, especially in times of conflict and pressure to adhere to project and contractual obligations.
  • Mutually acceptable action plan development and follow up is a key requirement within the relationship management.
  • Demonstrated financial and business analysis skills, at complex levels, while able to clearly communicate information from team member to senior executive. This includes written and spoken communication
  • Previous effective use of tracking and reporting processes, software and systems
  • Excellent communicator who expresses facts and ideas in a clear, convincing and organized manner.
  • Proven people skills, with the ability to establish relationships and influence stakeholders at all level

• Broad knowledge of pharmacy landscape and legislation
• Masters degree in Business Administration, Health Care Administration or JD

Equal Employment Opportunity
We are an Equal Employment Opportunity / Affirmative Action Employer.
Other Information
Department: Specialty Markets, Operations and Shared Services
Hire Range Disclaimer
Please note that the "Hire Range" posted is only a suggested hire range. Actual salary will be based on relevant job experience and work history.


Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

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