Resp & Qualifications
PURPOSE: Development of Engineering of Systems Design for mission critical corporate development projects to meet future business needs based on strategic roadmaps. Manage execution and development of technical system design across multiple platforms and operating systems, develop and modify departmental technical infrastructure, manage Cloud/CloudNative, Middeware and Mainframe platforms; manage implementation of strategic solutions, develops technical documentation, provides system performance support, and internal customer support.
Mentors new or junior staff members on business knowledge, system configurations, technical domains, and technical issues.
PRINCIPAL ACCOUNTABILITIES: Under the general direction of Manager, the incumbent’s accountabilities include, but are not limited to the following:
Provide seamless end-user experience for Test and Production platforms. Supported technologies include: Linux, Tomcat, Tanzu, Ansible, WebSphere MQ, WebSphere, AIX, Z/OS, ZOSMF, MVS utilities, CICS, DB2, Korn Shell, Java, J2EE, Data Power, Pega Business Rules Engine, and Web Services
Environment Provisioning and Support: Independently design, build, configure, performance tuning, and maintain several Test and Production systems for Middleware and Mainframe platforms. Updates and maintains operations manuals, inventories, and written procedures relative to maintaining Mainframe and Middleware systems. Provide technical support to 37 BlueCross BlueShield Plans.
Tools Administration: Maintain and administer tools that support various Test and Production environments.
Production Support: Provides operations support for User Acceptance Test and Production environments. Maintains Service Levels with acceptable system availability and response times. Provides technology consulting services for the enterprise and complex problem resolution; Leads Level 3 support.
Procedural: Updates and maintains operations manuals, inventories, and written procedures relative to maintaining and using the Middleware and Mainframe Systems.
Development and Process Improvements: Recommends and implements new technologies to benefit the business. Self driven with interest to learn diverse technologies including Open Source and Scripting technologies. Displays and utilizes business knowledge. Expands knowledge of corporate systems and procedures. Educates self in current business systems and processes. Continuously seeks opportunities to implement creative solutions, apply innovation and improve processes.
Project Management: Provides project management at the team and technical project level, including properly following a project life cycle, developing and maintaining project plans where appropriate, and completing all appropriate documentation and notifications in order to obtain resolution within established timeframes.
Leadership: Trains and mentors less senior team members. Displays and utilizes broad business and technical knowledge. Educates others in new and changing technologies.
Strategic Management: Works with Enterprise Architecture, Technical Management and Application Architecture to develop roadmaps and solutions for meeting future business requirements. Recommends and implements new technologies to benefit the business. Develops strategic documentation for presentation to Sr. Management.
Required: This position requires a BA/BS in Computer Science or equivalent degree with 10+ years of prior experience in the specific technical discipline, OR equivalent experience. Experience in implementing large scale system design changes. Demonstrated leadership ability. Excellent written and oral communication skills are required for developing and presenting strategic roadmaps and solutions to Senior Management.
Technical/Skills: Ability to integrate and coordinate technical requirements with cross functional teams. Position requires strong hands on proficiency in Cloud/CloudNative, Middleware, and Mainframe and Middleware systems. Platform utilities include: WebSphere WAS, WebSphere MQ, Unix, Database Management Systems, operating systems, as well as familiarity with communications, programming, storage and providing systems support for the software listed above
Strong and current hands on experience with Cloud/Cloud Native,Middleware, and Mainframe platforms for the following technologies within these platforms: Linux, Tomcat, WebSphere MQ, WebSphere WAS, AIX, J2EE, Java, Korn Shell, WebServices, J2EE, Data Power, APIM, Pega Business Engine, Ansible,Scripting and Automation. Mainframe Technologies such as ZOS, ZOSMF, MQ, CICS, DB2.
Hands on experience with Cloud/Cloud Native, Middleware or Mainframe platforms with Systems integration experience.
General knowledge and/or experience managing and troubleshooting for technologies listed above.
General knowledge and/or experience managing and troubleshooting systems utilities for Cloud/Cloud Native, Middleware, and Mainframe for Z/OS, Linux, AIX, or IBM WebSphere.
Familiarity with IBM z/OS, IBM ZOSMF, RHEL, AIX , Ansible or IBM WebSphere application server software.
Office Software: Solid understanding/experience with Microsoft Office products, and of the Software development lifecycle.
General knowledge of application development and operating systems for Middleware and Mainframe platforms. Ability to perform system and problem analysis. Proven ability to apply process improvements to improve system performance.
Working towards two or more of the following certifications:
Process certification such as ITIL, CMMI
Abilities/Skills: Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures; ability to write reports, business correspondence, and procedure manuals for peers; ability to effectively present technology recommendations and respond to questions from senior leadership, external customers, and associates; ability to work with enterprise level Architecture to develop, document and implement strategic roadmaps/ solutions.
Must be able to effectively work in a fast paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Preferred: Prior Healthcare Industry experience, Cloud/Cloud Native experience, Ansible.
Department:Infrastructure and Operations
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship