Director, Community Health & Social Impact

Resp & Qualifications

PURPOSE: 
Under the supervision of the Vice President, the Director, Community Health & Social Impact, provides strategic leadership, oversight, development and management of a portfolio of programs that pursue health equity by addressing the social determinants of health, especially through interventions that minimize health disparities. Key focus areas include economic and community development, coalition building, policy advocacy, and authentic community engagement. The CHSI Director will ensure that material, financial and human resources (e.g., “time, talent, and treasure”) of this robust portfolio are deployed effectively and efficiently in order to accelerate, amplify, and scale value for our associates, our members, and CareFirst communities in a defined geographic area (DC). The Director will be involved in a range of public health monitoring, strategy, research, and evaluation of initiatives to achieve overall business goals and objectives, especially reducing the total cost of care. S/he is also responsible for directing and managing staff to accomplish the activities listed above while developing an environment that promotes equity, compassion, diversity, high productivity and professional development. This position plays an essential role in stakeholder management, serving as a point of contact for initiatives, including municipal officials, Councils of Government, community and nonprofit organizations and a conduit of information and feedback from the external stakeholders and regulatory stakeholders to the Company.

PRINCIPAL ACCOUNTABILITIES:
Under the direct supervision of the Vice President, the incumbent’s accountabilities may include, but are not limited to, the following:

1. Strategy Development and Initiative Implementation

Develop, lead, and execute strategic Community Health and Social Impact goals through implementation of philanthropic and corporate social responsibility initiatives such as developing and managing strategies that respond to regional/local community needs, best practices, and opportunities for scale; Leads multi-sector planning and implementation for community health improvement including resource allocation and partnerships. Guides measurement and evaluation of the impact of programs and initiatives. Uses data to identify and leverage opportunities to achieve impact through investment in policy, systems and environmental change especially in the following key areas:

• Community Giving
• Research/Consulting and Education
• Provider Enablement, especially among providers at community clinics or federally qualified health centers
• Corporate Social Responsibility, especially skilled volunteerism and related associate engagement opportunities
• Anchor Institution Principles, especially opportunities to aligning institutional resources—like hiring, purchasing, and impact investments—with the needs of communities to ignite revitalization without displacement

Manages all aspects of the project/program management of an initiative, which may include: public health program evaluation, cost benefit analyses, work plans, logic models, functional and technical designs, theories of change, and program implementation. Ensures efficient and high-quality installation of new programs and/or services and monitors all aspects of implementing projects to ensure impact.

2. Financial Management, Charitable Contributions, and Compliance

Accountable for managing performance, coaching and developing staff within a geographically defined teams, and overseeing day-to-day operations to meet departmental, regional and enterprise-wide CHSI goals and objectives. The Director will demonstrate financial oversight and accountability for budgets that apply to operations, grant-making and social impact investing. Acts on behalf of Vice President as required, internally and externally. S/he will also develop and monitor the budget to ensure the most effective use of company resources. Manage the legal, tax and accounting activities of the portfolio to ensure compliance with IRS and other laws and regulations governing its operations.  Manage and leverage tax credit programs benefitting non-profit, educational, and community partnerships.  Collaborates to run the grant making process including due diligence, form process, application design, reporting, and convening.

3. Communications, Collaboration, and Partnerships for Impact 

Identifies and articulates the metrics to measure success on departmental goals, subgoals and other complex work deliverables. Creates, reviews, refines internal and external communications on behalf of VP including the development and refinement of presentations and summary reports for the department and for multiple levels of audiences both internal and external; policies and procedures for both internal and external usage; coordinating internal reporting requirements for the department and division. Builds cross-functional teams to integrate initiatives and CHSI strategy into communications, public relations and marketing plans and position public health thought leadership and corporate citizenship brand.  Relate community involvement initiatives to impacts. Demonstrates ability to provide thorough analysis and recommendations on complex communication issues. Thinks logically and strategically to advance the effectiveness of various communications vehicles in delivering and reinforcing divisional and company messages.

4. Relationship Management and Vendor Management:

Represent the corporation’s CHSI philanthropic initiatives externally and internally to audiences including the media, the general public, other companies, public officials, foundations and professional associations of grant makers in areas where the corporation facilities exist. Regularly interface with corporate executives, other departments, business units, and non-profit community organizations to demonstrate the value of CHSI by managing grantmaking, sponsorships, community and corporate events, the employee giving campaign, and other projects and promotions.  Counsels grantees and structure grants to fully maximize and leverage dollars for the organization.  Notify and administer process of communicating disposition of grant requests.  Monitor approved grants to ensure compliance with terms of grants as well as effectiveness.  Develop strategies for measuring and evaluating program outcomes.  Develop and monitor metrics to measure the effectiveness of grant making and corporate citizenship initiatives
Builds and maintains a solid professional relationship with members of the department and across CareFirst and is proficient and knowledgeable about the company’s strategy and goals. Acts as a liaison across all areas externally including nonprofit organizations and Community Based Organizations, corporate and private funders, federal, state and local officials, regulatory bodies, academic and related anchor institutions and more

5. Measurement, Evaluation, and Learning 

Research current issues and trends in community health and social impact to emulate and adapt and differentiate “world-class” practices through benchmarking techniques.  Develop strategies and techniques for conducting company and community assessments to establish giving priorities that meet community needs and support company’s business objectives. Supports the monitoring of the Department budget and cash contributions; investigates through corporate finance unusual or extraordinary costs; conducts periodic internal audits and report findings to Vice President of Community Health and Social Impact; evaluate grantee financial performance relative to award size.


SUPERVISORY RESPONSIBILITY:
3-4 direct reports each with different specialization in grants, sponsorship and operational functions both internal and external facing. Also highly matrixed in leading and interfacing with all CHSI associates to enable achievement of departmental goals.

SCOPE DATA:
The incumbent will be involved in highly visible corporate and department initiatives that can impact the company’s ability to improve access to affordable healthcare, minimize health disparities and improve community health and quality of life impacts. The incumbent will be expected to assist VP with the development and implementation of financial and operational models that have critical impact on the success of the department and division. The incumbent will drive the development and implementation of CHSI programs and will establish, implement, track and monitor performance metrics and indicators of impact.  The role is both strategic and tactical, and requires a seasoned individual that understands health plan operations as well as philanthropic, public health, and clinical programs. The incumbent’s performance will directly impact the company’s mission fulfillment objectives, corporate image, community and legislative relationships, customer favorability and associate satisfaction. The incumbent will broker partnerships with external stakeholders and anchor institutions, influencing without authority and creating a call to action for social impact and health equity in the communities where our members live, work, play and seek care.


QUALIFICATION REQUIREMENTS:
Required Education/Experience/Skills/Abilities:

• Bachelor’s degree in Business, HealthCare Management, Public Health or a related field. In lieu of Bachelor’s degree, must have 4 years related experience.  

In addition:

• A minimum of 5 years’ experience in public health, healthcare environment, health insurance payor environment, or related industry
• Understanding of health disparities, social determinants, managed care concepts and operations, especially among populations accessing government programs
• Exceptional experience with strategy, people management, partnerships for impact, and compliance
• Experience monitoring and managing a cost center budget
• Experience with cost/benefit/ROI analyses
• Strong knowledge of operational, outcome, impact metrics and reporting
• Background, instinct and ability to identify industry, economic, social, environmental and political conditions and trends; and plan and implement impactful strategies accordingly
• Must be willing and able to maintain a heavy presence in the field interacting and interfacing with potential and current community-based vendor partners.
• Demonstrated leadership experience including successful matrix management. Ability to build a team and inspire, motivate, coach, mentor and guide others toward goal accomplishments. Able to lead complex work deliverables across a matrixed environment
• Demonstrated ability to understand business drivers and implement supporting strategies
• Expert ability to synthesize complex data and analysis into clear, concise, executive-level presentations that frame decision options concisely. Experience in executive level reporting on strategic initiatives, developing and delivering effective executive presentations
• Excellent presentation skills. Ability to draft communications specific to the audience, the call to action and or desired business outcome
• Strong teamwork and interpersonal skills, with the ability to influence and persuade customers, employees, and management at all levels and thrive in a cross-functional environment. Ability to negotiate while exercising diplomacy and tact
• Excellent project management skills, business planning skills and overall organization skills. Proven ability to promote flexibility and teamwork, effectively coordinate resources and manage multiple small to large projects in a cross-functional environment
• Ability to apply critical thinking to short-term, mid-range, and long-term goals
• Proven root cause analysis and problem-solving and solutioning skills
• Must be able to work independently with minimum oversight and demonstrate attention to detail, accuracy and quality awareness
• Strong PC skills (Microsoft Word, Microsoft Outlook, Excel, Power Point)
• Must demonstrate resilience and effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.  Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Preferred:

• Understanding of epidemiology
• Experience with philanthropic contributions
• Health plan experience
• Master’s degree in sociomedical sciences, business administration, information management or public health
• Consulting experience
• Existing relationships in Community Based Organizations within the CareFirst geographic footprint.

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Department

Department: Community Affairs

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Closing Date

Please apply before: 3/25/2021

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship