CareFirst Careers

Program Manager, Diversity, Equity & Inclusion

Resp & Qualifications


CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, with over $10 billion dollars in revenue, serving the healthcare needs of 3.4 million members in Maryland, the District of Columbia, and portions of northern Virginia.  The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans.

As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with over $27 million invested in the community in 2020 to improve overall health, and increase the accessibility, affordability, safety, quality, and equity of healthcare throughout its market area. The company’s associates consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes that impact the root causes of poor health.

We practice empathy, seek to understand, invest in inclusion, demand equity, and nurture belonging every day for our associates and the communities we serve. We rely on the rich diversity of our associates’ experiences and backgrounds to achieve our mission.  In 2019, we proudly held our first Day of Equity and Action. On this day, 5,000 CareFirst associates gathered across five locations to develop skills for creating new dialogues and greater understanding of each other and our communities. In 2020, we hosted a week of Diversity, Equity, and Action programming engaging 5500+ CareFirst associates virtually.  Events included workshops on inclusion and the social determinants of health, skill-based volunteering, and featured crucial conversations with executive leaders on their personal connections to Diversity, Equity, and Inclusion (DEI).



The Diversity, Equity and Inclusion Program Manager is an integral member of CareFirst’s Diversity Equity & Inclusion team.  This position manages the execution of DEI strategy and programs to drive an inclusive and equitable culture. The DEI Manager serves as subject matter expert and liaison to the organization in developing strategic plans to attract, develop, and retain diverse talent by implementing initiatives to achieve the desired future state. This includes conducting benchmark studies and research to identify best-in-class approaches to culture, DEI initiatives, and identifying potential new programs for the organization.


  • Launch and execute company-wide DEI programming and initiatives in collaboration with key stakeholders across the company.
  • Serve as the DEI subject matter expert by providing perspectives, insights, and knowledge. Identify external market trends, advise, and implement best practices in the DEI area.
  • Translate metrics, research, and trends into a sustainable DEI strategy and culture. Develop and own key progress indicators for our Associate Resource Groups (ARG) and work with ARG leaders to create and execute strategies to achieve goals and outcomes.  Review, analyze, and update ARG Programming, policies and procedures.
  • Develop strategies to support the advancement of internal talent, while supporting existing talent and OD initiatives while building an inclusive workplace.
  • Develop and maintain relationships with external partners and help cultivate new partnerships, specifically as they relate to supporting and recruiting historically underrepresented populations.
  • Promote a culture of collectivism and individualism to promote collaboration and creativity across the organization.
  • Drive DEI goal attainment through program management and defined project plans; manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.
  • Work cross-functionally to build an internal network of DEI champions across the organization to lead company-wide initiatives.
  • Partner with internal board on DEI work to help advance the organization. 
  • Lead the organization’s efforts to comply with federal and local laws, regulations, and agency guidance related to civil rights.



  • Bachelor’s degree from an accredited college or university.
  • 4-5 years of HR, or program management experience, with a focus on diversity, equity, and inclusion and accessibility.
  • Experience leading or working with associate resource groups.
  • Cross-cultural skills and awareness related to individuals from broad backgrounds such as race, ethnicity, religion, gender, sexual orientation, gender identity or expression, individuals with disabilities, among others.
  • Experience leading programs from idea concept to pilot, to execution and evaluation establishing program requirements, using data and metrics.
  • Exceptional interpersonal and communication skills (written, visual, and verbal).
  • Must be a creative thinker who is a strong team player. 
  • Current knowledge of Equal Employment Opportunity (EEO), Affirmative Action Plan, regulations, non-discrimination policies, and relevant case law, to inform D&I practices and assist with advancing goals.


Performance and success are rewarded through a comprehensive and competitive Total Rewards Program.  This approach is comprised of not only your pay and incentive programs, but also outstanding health insurance and disability coverage, comprehensive wellness programs with free virtual fitness classes, retirement plan contributions, and paid time off (PTO).  Our benefits support you at every stage in life, including domestic partner coverage, parental and caregiver leave, adoption assistance, tuition reimbursement, and student debt reimbursement.  Our employee-run Associate Resource Groups (ARGs) offer opportunities to meet colleagues who share your interests while supporting the causes that matter to you.  And for many of our employees, we offer flexible work schedules and work from home options to support improved work-life balance.  We respect and celebrate the diversity of our people, and we understand that Total Rewards is not one-size-fits-all. This is why, in addition to evaluating the marketplace, we continuously assess the needs of our associates to offer a Total Rewards program that makes a difference to you.



Department: Diversity, Equity & Inclusion

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 4/24/2021

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Learn more about Human Resources