CareFirst Careers

Solutions Consultant

Resp & Qualifications

PURPOSE:

Promotes, builds and maintains relationships with client, customer staff, and end users.  Analyzes client and customer business needs.  Researches and proposes products, systems, and solutions as appropriate.  Provides product development and implementation support.  Provides strategic consulting to clients and contributes tactical input as appropriate. Participates as a stakeholder in financial and strategic evaluations of vendor partnership initiatives to achieve enterprise wide operational effectiveness and efficiency.

ESSENTIAL FUNCTIONS:

Partner with different areas of the organization to research and synthesize market trends and insights, identifying new and innovative approaches to product offerings

Perform data analysis to drive key business insights, scalable growth strategies, valued-added sales strategy and detailed execution plans. Track, monitor and report on key performance indicators to convey value story for Client Tailored Solutions

Lead strategic discussions for planning and execution of client tailored solutions with sales team and appropriate stakeholders. Ensure goals & objectives are clearly outlined to meet the need of our customers as well as align with the overall direction and mission of CareFirst

Attend client meetings if and when appropriate as a Subject Matter Expert for point solution offerings and buy up opportunities

Manage risks & challenges with operational teams and business owners throughout implementation and post go live

Collaborate with vendors on short and long term vision and strategy of partnership and offerings. Represent the team at strategic business reviews and participate in score carding process of the Divisions partners.

Support partnerships with new vendors to further expand optimization capabilities


QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree
Education Details: Business, Healthcare Management, Marketing, or related field
Experience: 5 years in business, marketing, healthcare management, management consulting or related field.

In Lieu of Education

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

An advanced degree in a health care related field (MBA or MPH, with a concentration in health care or health economics) or equivalent work experience.
Client facing experience and advanced presentation skills
Training and experience in structured, end-to-end innovation processes including project delivery, value assessment and design thinking.
Strategic thinking with consultative problem-solving approach.
Strong quantitative analytical skills with proven experience identifying and capturing value from strategic initiatives.

Knowledge, Skills and Abilities (KSAs)                                                                                        
Self-motivated with a commitment to team work.                                                                         
Strong customer service focus and analytical way of thinking.                                                 
Ability to recognize, analyze, and solve a variety of problems.                                                 
Excellent communication skills both written and verbal.                                                                 
Exceptional data analysis skills with demonstrated experience translating data sets into charts, graphs and diagrams for executive audiences                                                                                                 
Ability to take apart processes, understand drivers, and work independently to develop recommendations
                                                                                                                                                        
Ability to collaborate, and influence across different functional areas within the organization. 
Advanced skills in Microsoft Excel, including Pivot Tables, VLookUp, Macros, Visual Basic, etc. 
Ability to communicate value proposition to potential partners, with experience likely gained from a consultative, solutions-based environment.                                                                                 
Past success in mentoring and building productive long-term customer relationships.                 

Additional Skills and Abilities

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
 

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Closing Date

Please apply before: 5.1.21

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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