Resp & Qualifications
Manager, Data and Client Success (Inter-Plan and Blue Market Strategy Team)
Under the general direction of the Director of Inter-Plan and Blue Market Strategy Team, the incumbent’s accountabilities include, but are not limited to the following:
1. Direct and establish the development and consolidation of all data reporting and trend analysis, maintaining consistent definitions of productivity measures and serving as the source of all information required by internal customers such as Claims, Service, Account Implementation, Sales, Finance, Networks Management, Health Services and and BCBSA.
2. Direct and establish the coordination and delivery of key analyses to leadership with recommendations as to improvements, forecasts for peak volumes and elimination of unnecessary rework. Directs the preparation of trend analysis in order to provide recommendations to the for improvement of sub-divisional client performance.
3. Direct and establish the collection and preparation of all required presentations and data elements to demonstrate progress towards meeting goals and objectives for national account growth strategies, including Quarterly reports, Board and Committee Packages, Strategic Planning Documents and Ad Hoc reporting requests and presentations for Executive Staff..
4. Provides direction and guidance to departmental staff to explain and coordinate administrative process and needs. Coaches and trains direct reports to ensure a competent and effective workforce with the necessary skills and competencies to provide quality reporting to clients. Manages associate development, including performance management, staff meetings and one-on-one meetings.
Required: A Bachelors degree or 7-10 years equivalent work experience in the health care industry. Must have strong leadership skills, proven analytical ability and a proven track record of managing multiple priorities.
Abilities/Skills: The incumbent should have strong customer service orientation, excellent oral and written communication skills, the ability to synthesize information quickly and the ability to motivate and persuade others. Incumbent should possess strong interpersonal skills and should be able to deal effectively with individuals and task forces at all levels of the organization. Strong PC skills are required to include Word, Excel, Access and understanding of Claims, Service and Enrollment data generated from mainframe systems and Association and Consortium data tools–Good presentation skills a must.
Preferred: Masters Degree in Healthcare Administration.
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
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