CareFirst Careers

Analyst, Metrics

Resp & Qualifications

We are looking for leaders in our Enterprise PMO
Join the revolution in health care Information Technology
We are working on “the big picture” of the future of health care information technology, and what we do touches the lives of millions of people. Today, we are looking for a highly motivated Metrics Analyst who wants to be a part of our newly created ePMO, supporting strategic enterprise programs and projects ranging from platform modernization to claims re-engineering, and technologies including artificial intelligence. The Metrics Analyst is a new position reporting to the ePMO Director of Structure and Risk Management and will partner closely with leaders and stakeholders within the ePMO and across programs and projects by providing reliable metrics through reporting and management dashboards used for decision-making, operational management, Key Performance Indicator (KPI) reviews and identifying opportunities for improvement. The ideal candidate will have a passion for quality and data accuracy and experience collaborating with stakeholders from all levels of an organization.
At CareFirst BlueCross BlueShield, you will have the opportunity to influence the direction of health care. Working here means collaborating across teams, influencing change, and providing clear communication as you manage the processes, analysis and insights across high dollar, strategic programs and projects for stakeholders and customers. As a talented Metrics Analyst, we have a place for passionate professionals who want to help others succeed.

Produce accurate and standardized reporting with key insights to communicate operational performance,
Provide ongoing support and enhancement of Project/Program/Portfolio metrics by driving alignment with industry standards and best practices,
Develop and maintain dashboards and on-demand reporting,
Collaborate with functional areas within the ePMO to develop dashboards, publish recurring status reports, analyze data, and explore how to better support stakeholders,
Deliver resource forecasting and utilization reports to identify gaps and risks that may impact delivery on projects and operational targets,
Support the Project Management Office (PMO) through resource and project reporting to ensure accurate understanding of project status, progress, risks, issues,
Create project and department metrics for business analysis, quality management, and
Prepare presentations for senior-management that appropriately communicate data-driven results.

Bachelor’s degree,
Minimum of three years of experience in metrics development,
Demonstrated proficiency at consolidating data from numerous sources to create presentations for all levels of management and other stakeholders,
Significant experience working with Excel, SQL, and other tools related to queries and data management,
Experience working with Power BI,
Experience working with KeyedIn, Clarity, JIRA, or other Project Management platforms is preferred,
Working knowledge of Waterfall/Agile project methodologies,
Must have strong relationship building, influencing and consultation skills and be able to establish and maintain positive work relationships with peers, management, and stakeholders,
Ability to lead structured meetings and deliver messages to management,
Strong analytical problem solving, priority setting, facilitation, and collaboration skills,
Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals and objectives, and
Excellent understanding of process mapping and tools.


Department: Payment Integrity

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6/3/21

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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