CareFirst Careers

Operations Functional Analyst

Resp & Qualifications


Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.


Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.

Supports operations systems by providing operating information to customers; answering questions; providing training.

Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation,

Verifies operations systems by developing testing methods, conducting, and documenting tests.

Improves operations analysis job knowledge by attending training sessions, reading technical publications.


Bachelors’ Degree and 2 years’ experience in (level 2 or above) operational role.

Knowledge, Skills and Abilities:

  • Ability to recognize, analyze, and solve a variety of problems.                                 
  • Highly proficient in Microsoft Office and similar applications.                                    
  • Organized, detail-oriented while meeting strict deadlines.                                       
  • Excellent communication skills both written and verbal.                                            
  • Demonstrate ability to work independently.                                                                

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6.11.21

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Not finding the right job?
Stay informed about future openings by joining one of our Talent Networks!

Learn more about Customer Service & Claims